Service Desk Co-ordinator

JOB TITLE: Service Desk Co-ordinator

LOCATION: Wigston

SALARY: £23k based on experience.

Hours - Full time role, Monday-Friday 9am-5pm with 30mins lunch.

COMPANY INFORMATION - Service Desk Co-ordinator
- Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance
- Close working relationships with high profile clients meaning long term contracts and security
- Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
- Operating a mobile team of mobile engineers with various skillsets across the UK
- Excellent reputation for delivering quality and high standards of service
- Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating

CANDIDATE INFORMATION - Service Desk Co-ordinator
- Good experience of working within an office environment.
- Experience of working within a service desk background is essential.
- Good customer services skills, well presented and articulate with a good telephone manner
- Experience of data entry previously would be advantageous
- Motivated and trustworthy
- Well organised with good IT and administration skills including Excel and Word.

JOB INFORMATION - Service Desk Co-ordinator
- Logging callouts
- Planning in callouts / quoted works / planned maintenance
- Raising permits
- Using customer portals
- Prioritizing workloads for the engineers within your region
- Raising sub-contractor purchase orders for callouts
- Liaising with office staff / engineers / sub-contractors
- Any other required work within the role

**Salary**: £23,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- service desk/help desk: 4 years (preferred)
- Customer service: 4 years (preferred)

Work Location: In person

Reference ID: Service Desk Co-ordinator