Health and Wellbeing Coach

2 weeks ago


Bristol, United Kingdom Armada Family Practice Full time

**Health and Wellbeing Coach - part time - full time.**

**Purpose of the role**

Health and wellbeing coaches support people to take proactive steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills, confidence in managing their health and care, to improve their health outcomes and quality of life and support them making changes in health related behaviours. Health coaches do this by coaching and motivating people through multiple sessions to identify their needs and to set goals for themselves, and through providing access to interventions such as self-management education and peer support.

Health and wellbeing coaches manage and prioritise a caseload, according to the needs, priorities and support required by individuals in the caseload. They identify when a person’s needs are beyond the scope of the health and wellbeing coach role and refer them back to other health professionals or organisations. Health and wellbeing coaches may work with people by phone, by video conference, or face-to-face - on a one to one basis and in groups.

Health and wellbeing coaches are a key part of the PCN multidisciplinary team. They often work alongside social prescribing link workers and care co-ordinators to provide an all encompassing approach to personalised care and promote and embed the personalised care approach across PCNs.

Health and wellbeing coaches will have access to ongoing supervision, skills development, and support so they are able to further build their skills and experience within the role.

Please note that the health and wellbeing coach works under delegation of a registered health professional.

**Key responsibilities**
- Provide one-to-one and group health coaching support for people based on what is important to them, with the aim of:

- improving people’s knowledge, skills and confidence in managing their health condition/s,
- empowering and motivating people to set goals to improve their health outcomes,
- and supporting them to change their health related behaviour.
- Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. Along with a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, because the person’s needs are beyond the scope of the health and wellbeing coach role - e.g. when there is a change in the person’s health condition or where un met clinical support needs are identified.
- Work as part of a multidisciplinary, multi-agency team to promote health coaching and to be an ambassador for Personalised Care and Supported Self-Management, modelling the coaching approach in their work.
- Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the health and wellbeing coach role, how to refer to them, and which patients may particularly benefit from health coaching.
- Support local health, social care and voluntary sector professionals to make appropriate referrals to the service. Promote and raise awareness of the health coaching service particularly to groups and communities that experience barriers to access.
- Attend and contribute to team, practice and events as required by the service.
- Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role.
- Participate in regular health coaching supervision and continual learning. This may include, but is not limited to, any or all the following:

- Regular contact with supervisors
- Refresher training sessions
- Buddying with peers
- Peer support sessions
- 1:1 support from a practitioner with more health coaching experience
- e-learning to revisit or deepen training
- On-going improvements to systems and processes

**Key tasks**
- **Provide personalised support**:

- Meet people on a one-to-one or group consultation basis, by phone, video conference, or face-to-face.
- Give people time to tell their stories and focus on ‘what matters to the person’;
- Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices;
- Work from a strength-based approach focusing on a person’s assets;
- Use a structured framework/model approach to coach individuals across a series of sessions to: identify what’s important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges;
- Work with the principles of self-management to actively support:

- shared decision making with healthcare professionals;
- effective engagement with personalised health and care plans;
- support delivery of self-management education and peer support;
- proactive engagement with social prescribing, connecting people to community-base



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