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Customer Service Advisor
4 months ago
'''Job Summary:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your main responsibility will be to assist customers with inquiries, resolve issues, and ensure customer satisfaction.
**Duties**:
- Provide accurate information about our holidays and services.
- Assist customers with booking holidays & resolving billing issues
- Investigate and resolve customer complaints or concerns
- Maintain customer records and update account information in Salesforce.
- Collaborate with other departments to ensure prompt resolution of customer issues
- Identify opportunities to upsell or cross-sell products and services to customers
**Experience**:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Familiarity with financial services is a plus
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Join our team and help us deliver an outstanding customer experience.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.'''
**Job Type**: Permanent
**Salary**: £10.18-£12.00 per hour
Expected hours: No less than 20 per week
**Benefits**:
- Company pension
- Employee discount
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Yearly bonus
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: Customer sales advisor
Expected start date: 15/03/2024
