Administration Support

2 weeks ago


Nelson, United Kingdom Ultimate Banking Ltd Full time

Our client, a customer focussed financial services organisation, have an excellent opportunity for an attention to detail focussed individual to join their Operations team as an Administration Support.

The role will be a real mix of administrative duties, alongside a strong customer focussed outlook. You will be involved in processing all broker requests and also be the first point of contact for all telephone broker new business enquiries.

Whilst their head office is based in Lancashire, they offer a flexible approach to the working week with circa 2/3 days based at their head office and the remainder working remotely.

Duties will include:

- Process all broker ESIS illustration requests within SLAs
- Reconcile the Worldpay fee collection and balancing daily and then submit to Finance
- Manage Intermediary mail responding to queries within published SLA’s
- Be the first point of contact for all telephone broker new business enquiries
- Respond to broker enquiries
- Refer any unusual/complex cases to the Senior Lending Manager
- Onboard brokers into broadcast

The successful individual will possess:

- High attention to detail
- A confident telephone manner
- Previous data entry/administrative experience
- Customer service experience
- Ideally an understanding of mortgages and the regulations i.e. MCOBS


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