Onboarding Team Leader

3 months ago

Liverpool, United Kingdom The Granite Group Full time

The Recruitment teams are growing We are currently recruiting for an Onboarding Team Leader to lead on the onboarding processes for the Acorn Group. The Onboarding Team Leader will ensure to communicate company goals and values, safety practices and deadlines to the Team, motivating team members and assessing performance.

**Role**: Onboarding Team Leader
**Team**: People Services
**Hours**: 37.5 hours per week, Monday to Friday, 9am-5:30pm
**Location**: Liverpool/ Hybrid
**Salary**: £28,000-£30,000 DOE

**What you will be doing**:

- Leading on process reviews, innovation and implementation to ensure maximum quality and efficiencies in all on boarding processes ensuring any changes are reported to the Manager and engaging with the business and key stakeholders.
- Support the Manager to raise commercial awareness within the team, building understanding and highlighting expectations on our role as a function and how we support the business
- Support the manager to enhance the overall service levels to the business and improve efficiency
- Communicating to the teams including business updates and team objectives, goals and targets
- Develop a strategy for gaining feedback and using the feedback to drive positive change
- Build and maintain effective relationships with stakeholders across the business support management with hiring and processing of new team members taking responsibility for training, ensuring training plans are in place and regularly reviewed 1st point of enquiry for team members assisting with questions, problems, and escalation issues
- Develop strategies to promote team member adherence to company rules and regulations.
- Ensure daily team huddles and regular 1:2:1’s, including probation review are being completed reviewing and highlighting any concerns to manager
- Acting as point of escalation for team and business
- Ensure all regulatory compliance is adhered to and accurately verified in line with regulatory requirements
- Ensuring GDPR is met and procedures are put in place to ensure this is not breached
- There will be the need for more adaptive thinking, particularly when dealing with more complex or unusual queries

**What we’re looking for**:

- Ability to work well under pressure, multitask with accuracy
- Experience working to tight deadlines and SLAs
- Excellent communication skills
- Lead the team by example ensuring a positive and professional approach at all times
- Understanding of audit processes
- Experience working in a regulated environment is preferred
- Recruitment knowledge would be beneficial

About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching in-house you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:

- Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
- Additional Buy & Sell Holidays
- Company Sick Pay Scheme
- Company Paid Maternity & Paternity Leave
- Generous Company Pension Scheme
- Perk Box Online & High Street vouchers and discounts
- Fresh fruit Deliveries twice a week*
- £250 Refer a friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Free self-development & qualifications via Magpie Learning
- A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
- Free Hot Drinks*
- Regular Employment Engagement including ongoing competitions with fantastic prizes
- Charity fundraising events

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