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Accommodation Advisor

4 months ago

Isle of Wight, United Kingdom Sovereign Housing Full time

Sovereign is a leading Housing Association, committed to providing quality, affordable homes and services within sustainable, successful communities. We're led by our values and driven by a strong sense of social purpose, placing our customers at the heart of everything we do.

Our low-cost key worker housing offers self-catering accommodation ranging from shared accommodation suitable for singles to apartments for couples or families. We offer flexible stays from one night to a year or more. As well as housing NHS staff, the accommodation is also available to other key workers including council workers, police, fire officers, prison officer (employees) and Vets.

We've got a fantastic opportunity for an **Accommodation Advisor** to join our team based on the Isle of Wight.

**The role**

You'll be the first point of contact for visitors and provide administrative/customer service support to the Accommodation Manager and the Accommodation Team.
- Answering the phone to help, advise, support and take messages for the team
- Meeting and greeting visitors
- Handling payments and reconciling customer accounts
- Processing bookings, collecting and distributing keys
- Creating tenancy agreements
- Site health & safety inspections
- Managing incoming and outgoing post
- Updating in-house database
- Dealing with all aspects of property and general administration
- On site general enquiries

**What you'll need**
- Proven administration or customer service experience
- Strong organisational skills with the ability to effectively prioritise workload
- Must be able to multi task and work well in a busy environment
- A positive and flexible attitude
- Good attention to detail
- Ability to work on your own and within a team

Ideally, you'll have experience in a similar role from a Hotel, shared accommodation site or within lettings, although this isn't essential.

A DBS check will be undertaken for the successful candidiate

**What we can offer you**

As a member of the Accommodation Team, you'll be part of a friendly, dedicated and supportive working environment.

Some of our benefits include:

- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference. This role can give you the opportunity for a career within a successful and diverse organisation. Have a look at our careers site to learn more about us and our values.