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Customer Services Officer

4 months ago

Stafford, United Kingdom Housing Plus Group Full time

Job Title:
**Customer Services Officer**

**Salary**:
**£24,790.49 per annum**

Location**:Stafford**

Hours**:37 hours per week, permanent**

We currently have an exciting opportunity for a **Customer Services Officer** to join our successful in-house Homes Plus Customer Services team on a full time, permanent basis.

We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

**The role**

We have exciting opportunities for people who have a passion for customer service and have previous experience in this sector.

As a top-rated organisation for social housing, Housing Plus Group is a leading provider of homes and care services that customers can trust. When you join our friendly Customer Service team, you’ll be providing the all-important help and support that maintains this trust.

**What skills and experience we are looking for**:

- Good experience of customer contact, preferably in a busy call handling environment.
- Good IT skills, including Word and Excel, with the aptitude to learn more.
- Clear and concise verbal and written communication.
- A problem-solving mindset.
- Ability to handle sensitive enquiries and difficult conversations with diplomacy.

**We can offer you**

The flexibility of hybrid working (after probationary period) plus a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days’ holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

**About us**

As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.

Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance.

If **you** want to be part of an organisation that’s determined to make a positive difference to homes, lives and communities, if **you** want to be proud of what you do, if **you** are looking for job security and a great career, join Housing Plus Group.

**How to apply**

**Closing date**:Monday 22nd April 2024 - interviews will take place throughout the advert.

We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.

**Job Types**: Full-time, Permanent

**Salary**: £24,790.49 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 292