Customer Service Technician

4 months ago

Stafford, United Kingdom Vistry Group PLC Full time

Role overview

  • ID: 2024-5567
  • Entity: Vistry
  • Region: Vistry North Central Midlands
  • Department: Customer Service
  • Contract Type: Permanent - Full Time
  • Job Location: Stafford, Staffordshire
  • Date Posted: 02.05.2024

We have a new opportunity for a Customer Service Technician to join our team within Vistry North Central Midlands, based at our Stafford office and covering various locations in and around the region. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status.  You will carry out repairs, and complete works on time and within the first visit. You will also assist office-based staff and offer technical advice regarding the remedial solutions.

  • Let’s cut to the chase, what’s in it for you...
    • Competitive basic salary and annual bonus
    • Company Van
    • Agile working possible (dependent on role)
    • Up to 33 days annual leave plus bank holidays
    • Private Healthcare
    • Enhanced maternity, paternity and adoption leave
    • Competitive contributory pension scheme
    • Life assurance – 4 x your annual salary
    • Share incentive schemes
    • Employee rewards portal with many more benefits...
  • In return, what we would like from you...
    • Behave in line with our company values – Integrity, Caring and Quality
    • Have a can-do attitude and right first-time approach.
    • Excellent communication skills – and be able to remain calm under pressure or when faced with difficult customer situations.
    • Excellent customer focus with construction-based knowledge
    • Keen eye for detail and final finish and take pride in your work.
    • General carpentry / making good shrinkage / painting and decoration/dry lining / tiling and grouting essential. Including changing kitchen doors, cabinets, and base units/aligning doors.
    • Good mastic and sealant skills to accord with the NHBC consistent approach to finishes.
    • Ad hoc duties as and when required from the Customer Service team.
    • Knowledge of basic plumbing i.e. Ability to change a tap and diagnose minor plumbing issues.
    • Capable of managing own workload and time in order to complete works in a timely manner.
    • Confident phone manner
    • Organised and self-motivated
    • Awareness of Health & Safety
    • Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9.1.
  • More about the Customer Service Technician role...
    • To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit.
    • To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes
    • To review defects lists and ensure that any materials required are collected prior to customer appointments.
    • Ad hoc duties on closed site and assist with any customer ready inspection works when required.
    • To assist Area Manager and Housing Association Partners to inspect and resolve End of Defect Period reported defects.
    • Provide feedback on subcontractor quality issues.
    • To organise and prioritise workload.
    • Work as part of a team and provide support to the Customer Service Manager and Coordinators.
    • Carry out work in a safe, cost effective manner and look for opportunities to reduce costs and improve standards.

Finally, let’s tell you a bit more about us...

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

#LI-KM1

Benefits

Agile Working

Offers a flexible way of working.

Annual Leave

Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

Volunteer Days

With 2 paid volunteer days a year, you can give back to communities and charities.

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.

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