Customer Service Operative

2 months ago

Stafford, United Kingdom Medequip Assistive Technology Ltd Full time

**Customer Services Operative**

**Basic Salary: £20,726**

**Hours/Shifts: 37.5 hours a week; Sunday-Thursday**

**Location: Stafford depot**

Being the first point of contact for service users, their family and health providers, serve to ensure that the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame to the agreed specification and to the agreed performance, qualitative and financial targets. Enhancing customer experience by use of diplomacy and tact in difficult situations

Medequip as a values-driven organisation places an emphasis not only on results but also on how those results are achieved. There is particular focus on safety, empathy, respect, teamwork, and excellence in all we do.

**The Role**
- Managing inbound and outbound calls, leasing with service users, their families and prescribers - within Medequip agreed KPIs
- Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
- Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
- Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
- Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved.
- Liaising between health professional and service users
- Ensure Technician’s mix of work is acceptable, assessing the workload
- Managing reception and facilitating retail sales

**The Person**
- Smart, clean appearance and polite manner
- Able to show empathy, patience and remain calm, adopt a positive attitude to difficult situations and working under pressure
- Ability to communicate effectively with customers regardless of cultural, language background, age, health or personal circumstances (bereavement) with patience and dignity
- IT literate and comfortable using IT
- Ability to manage own workload and work unsupervised

**The Benefits**
- 29 days holiday moving to a max of 33 days ( inclusive of Bank Holidays, pro rata)
- Continuous training, development & management support
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme
- Care First employee assistance programme including free counselling
- Discount arrangements
- Free uniform
- Opportunities for career progression

If you are interested in a role where you can work in a great team with great benefits and carry out a role where you can add value to our customers lives every day, then this is the role for you.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

**Salary**: From £20,726.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer Service: 1 year (required)

Work Location: In person

  • Customer Services Assistant

    3 months ago

    Stafford, United Kingdom Central England Co-operative Full time

    Location- Stafford - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 12 - Company Name- STONE ROAD STORE - 100712 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Customer Services Assistant

    3 months ago

    Stafford, United Kingdom Central England Co-operative Full time

    Location- Stafford - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Fixed Term - Hours Per Week- 12 - Company Name- FIRST AVENUE, STAFFORD - 100903 - Contract Dates- 14Feb - 14May **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our...

  • Customer Services Assistant

    3 months ago

    Stafford, United Kingdom Central England Co-operative Full time

    Location- Stafford - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 8 - Company Name- BASWICH LANE STORE - 110281 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Commercial Services Operative

    3 months ago

    Stafford, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full time

    Meet daily key performance indicators (KPIs) and performance targets. Operate communications and information systems to receive patient/client data calls from patients, commissioners, social services and health care professionals and Trust staff; in addition to those appertaining from commercial, and internal contracts e.g. Canal & River Trust, Drug...

  • Customer Operations Coordinator

    3 months ago

    Stafford, United Kingdom Universal Business Team Full time

    We are looking to recruit a Customer Operations Coordinator for our client based in Stafford. You will join a small, friendly team within a very reputable SME. This is an exciting time to join as the company embarks on its journey of growth, for the right person, this role can lead into a Customer Operations Manager role in the near future **Key...

  • Customer Service Advisor

    3 months ago

    Stafford, United Kingdom Unitemps Full time

    **Role** This prestigious company are proud to have firmly established themselves as one of the UK’s leading motorhome dealerships. Working days are Monday-Friday 8am-5pm. You will be required to work 1 Saturday every 3 weeks. Working hours for Saturday are 9am-1pm. **Duties and responsibilities** - Taking ownership of the customer and their vehicle from...

  • Customer Service Advisor

    3 months ago

    Stafford, United Kingdom GMP Drivercare Limited Full time

    The Employer - Based in Stafford and operating for over 25 years, GMP Drivercare offer a range of motoring solutions to the public and private sector, including vehicle leasing, salary sacrifice, accident management, insurance and onward mobility services. - The business is currently office based with over 20 employers but looking to increase in size over...

  • Customer Service Advisor

    2 months ago

    Stafford, United Kingdom Recruit4Staff Full time

    Recruit4staff are proud to be representing their client, a well-known automotive dealership in their search for a **Customer Service Advisor** to work in their office in **Stafford.** **For the successful Customer Service A**dvisor** **our client is** **offering**: - 8:00 am - 5:00 pm Monday to Friday, with 1 in 3 Saturday mornings - Basic salary up to...

  • Customer Service Coordinator

    4 weeks ago

    Stafford, United Kingdom Universal Business Team Full time

    DescriptionWe are looking to recruit a Customer Service Coordinator for our client based in Stafford. You will join a small, friendly team within a very reputable SME. This is an exciting time to join as the company embarks on its journey of growth, for the right person, this role can lead into a Customer Operations Manager role in the near futureThe...

  • Customer Service Advisor

    1 month ago

    Stafford, United Kingdom Tudor Employment Full time

    Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis. This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke...

  • Customer Service Advisor

    3 weeks ago

    Stafford, United Kingdom Tudor Employment Full time

    Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke...

  • Customer Service Advisor

    2 months ago

    Stafford, United Kingdom Tudor Employment Limited Full time

    Tudor Employment Agency are currently recruiting for **Customer Service Advisor **for our client based in **Stafford, ST16,** on a **Permanent **basis. This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and...

  • Customer Service Assistant

    3 months ago

    Stafford, United Kingdom The Retrofit Academy CIC Full time

    The Organisation The Retrofit Academy CIC is a national market leader in the training of domestic retrofit professionals. We are a young, dynamic, fast-growing, not-for-profit company training over 2,000 built environment professionals. We are also the UK’s Centre of Excellence for the retrofit sector. Over the next 12 months we will be continuing to...

  • Customer Service Advisor

    3 months ago

    Stafford, United Kingdom Isla Rose Consulting Ltd Full time

    Applicants need to have similar customer service experience and be able to communicate well. Internal training will be provided to learn standard and advanced operating procedures of the business. This role is available on a permanent contract. **Key Duties** - Customer services - Face to face - I.T literate - CRM logging - Liaise with internal teams -...

  • Customer Service Advisor

    3 months ago

    Stafford, United Kingdom JLA Full time

    **Customer Service Advisor - 37.5 hours a week** We have a compelling vision to become one of the largest fire safety businesses in the UK. By bringing together our successful businesses and pooling our individual strengths we will build a business with an enviable service and product offering for both our existing and new customers. If you enjoy working...

  • Customer Service Advisor

    3 months ago

    Stafford, United Kingdom Isla Rose Consulting Ltd Full time

    Applicants need to have similar customer service experience and be able to communicate well. Internal training will be provided to learn standard and advanced operating procedures of the business. This role is available on a permanent contract. **Key Duties** - Customer services - Complaint Handling - Face to face - I.T literate - CRM logging - Liaise with...

  • Customer Service Advisor

    1 month ago

    Stafford, United Kingdom Tudor Employment Full time

    Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis. This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke...

  • Customer Services Assistant

    2 months ago

    Stafford, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food...

  • Customer Services Assistant

    3 months ago

    Stafford, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food...

  • Customer Services Assistant

    3 months ago

    Stafford, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food...