Duty Supervisor Man
5 months ago
**Duty Supervisor**:
**Manchester, Full time**:
We have a fantastic opportunity for a customer service orientated team player to join our busy team at our terminal at Manchester Airport. The role will be responsible for leading and engaging a team to successfully deliver the daily live flight program and all associated services; ensuring at all times a professional and safe operation for our customers and team members.
**Who we are**:
We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.
Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service, we don't just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.
We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.
We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
**About the Role**:
This role is in charge of leading all team members on shift to manage the daily live flight program and the successful delivery of all associated services; ensuring at all times a professional and safe operation for our customers. A World Class on time performance must be delivered to all customers and crews. To help achieve this, role model exceptional customer service should be displayed at all times. Overall responsibility for managing apron capacity in order to ensure ramp space is always utilised to its maximum without compromising safety. Ensure FBO stock levels and cleanliness are maintained.
Effectively manage all people management responsibilities, including but not limited to: Disciplinary and Grievance matters, absence management, performance reviews, performance improvement, recruitment, onboarding, change processes and leaver processes. Liaise with third parties, suppliers and the Airport authorities whenever necessary; maintaining a positive and professional relationship at all times.
**About You**:
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