Receptionist

2 weeks ago

Isle Of Mull, United Kingdom Isle of Mull Hotel & Spa Full time

**Job Ref**:CH1570

**Branch**:Isle of Mull Hotel Spa

**Location**:Isle Of Mull, Argyllshire

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Posted date**:31/01/2024

**Closing date**:25/03/2024

**Are you our next friendly, efficient and motivated Receptionist?**

**What we offer**
- £12.00 per hour plus 100% service charge up to £2K per year
- Live in Accommodation is available
- Paid time off the day your children start primary school
- 20% off Spa Treatments
- Free Health Club Use
- Access to our industry-leading development academy which is committed to professionalism through life-long learning.
- Long Service Award - Each year on your annual service anniversary you receive a voucher for a one-night Dinner Bed Breakfast stay at a Crerar Hotel of your choice for 2 guests
- Discounted accommodation for you, your friends and family
- Employee of the month award
- Recommend a friend up to £250
- Contribution of up to £250 towards your driving lessons
- Birthday holiday
- Pet Bereavement Day
- Perk Box - online discounts for lots of different retailers
- Pension

**What we need from you**

If you get a thrill from being the friendly face of the hotel and take pride as the first line of contact, then you'll be a great fit in our customer-facing reception team.

We're looking for someone who excels at creating a fantastic customer experience. Well-presented with outstanding communication skills, you have an excellent phone manner and a passion for great service. A can-do attitude and experience working within the hospitality industry would put you in a strong position.

Your role will involve working as part of the team to deliver high quality service for all guests and visitors to the hotel, including dealing with enquiries and answering phones efficiently. You'll also be responsible for daily banking and working with our hotel booking and CRM databases. Confident and quick to learn about the hotel, you'll be confident upselling its amenities.

**Are you looking to work somewhere with a feeling of community?**

Then we want to work with you

The Isle of Mull is the second largest island in the Inner Hebrides, on Scotland's west coast. What does that mean? Red deer, white tailed eagles and native otters; stunning sunrises across the water; a sense of space, peace and a quiet life. There's a really strong community amongst islanders, too.

It also means 35 minutes' drive to the supermarket; 45 minutes on a ferry to the nearest cinema; a bus every two hours. The nearest airport is Glasgow, half a day's travel away.

These are the realities of life at the Isle of Mull Hotel Spa, where life takes on a slower pace in winter but is full on in summer. For our staff, these are all reasons why Mull has become home. The other draw is the welcoming environment they find living and working at our hotel.

We understand it can be daunting, making the leap to living on a wee Scottish island. That's why we have plenty of opportunities for couples and are very understanding of those who have family elsewhere.

When you join our team we meet you off the ferry and assign you a buddy to show you around. We provide live-in accommodation in a dedicated block and staff meals. Just let chef know if you need a taste of home - the camaraderie between our close-knit team of international staff means we celebrate all cultures together.

We know all our regular locals by name, because they're part of the family too. Will you join us?

**Three reasons to choose a career with Crerar Hotels**
- **Destination locations**

Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.
- **Talent development**

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more) of our locations, building themselves a varied career in the Scottish hospitality industry.
- **Shaped by our values**

We share the spirit of Scotland through our values. We take **pride** in providing a truly **authentic** experience; we're **warm** in personality, **curious** to get to know our guests and **confident** in sharing our knowledge. We take what we do seriously, but our **humour** means we also see the lighter side. Above all, we're comfortable saying, "we are who we are"

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