Business HR Operations Administrator

2 days ago

Farnham, United Kingdom The HR Dept Full time

Part Time, 30 hours per week, flexible
- This role is based on-site
- Car Driver/Owner due to location

**JOB PURPOSE**:
The purpose of the role is to take full responsibility for the smooth running of our Business HR Operations Administration for the business.

Responsible for process improvement across the business, covering all necessary HR operations demands, you will drive slicker, simplified ways of working through to benefit all HR, training and recruitment clients and maximise our resource across the team.

With high influencing skills and an exceptional eye for detail, the job holder will portray a highly professional, confident and credible image with all clients and seek to provide the very highest quality service to them.

**MAIN RESPONSIBILITIES**:
**HR OPERATIONS**
- Responsible for the RTW process and records across all clients ensuring legal compliance at all times.
- Responsible for all liaison and data with all parties gathering for all Employment Tribunal claims received.
- Create the monthly KPIs and reports for our key clients and update them monthly.
- Collate the monthly board reports
- Carry out Contract and Employment and Employee Handbook reviews for potential and existing clients.
- Create Contracts of Employment and Employee Handbooks for clients.
- Develop strong relationships with clients where they rely on the HR Dept as an essential part of their business through high levels of trust and confidence.

**TRAINING**
- Manage the pre-course process to ensure that every delegate before they attend any training has a seamless pre-course joining experience
- Manage the delegate journey ensuring that the communication with delegates, their line managers and the Training Manager is exceptional at all times
- Liaise with the Institute of Leadership and Management when required.
- Prepare training days ensuring all training materials are prepared, the training room is prepared and the Training Manager and delegates have everything they need for the Training day to be a success. Ensure the day is then packed away sufficiently for the next booking.
- Ensure feedback is sought and provided after every training event.
- Maximise every opportunity to upsell our training programmes to ensure that each programme has maximum delegates attending.
- Be proactive, reactive and active on Social media to raise awareness of our training offering and to jump on opportunities that present the business on different social media platforms.

**RECRUITMENT**
- Support our Recruitment Manager and HR Managers in filling roles by sifting CVs.
- Place advertisements on job boards and social media.
- Coordinate and schedule the selection process and interviews.
- Produce standard response letters to applicants.
- Provide clear and regular feedback to clients throughout the recruitment cycle.

**MARKETING**
- Alongside the Managing Director “own” the marketing for the business
- Deliver upon our marketing strategy
- Ensure our website is up to date at all times
- Push out all of our Centrally led marketing initiatives
- Deliver marketing campaigns via differing marketing channels
- Take the lead on organising events in the local business community
- Write proposals to support with the sales activity
- Maximise every opportunity with the client to win new business, always looking for ways to “up sell”.

**KEY SKILLS & BEHAVIOURS**

**KEY SKILLS**
- Excellent attention to detail and written English
- A love of social media and high knowledge of how to engage the right audiences
- A want and desire to help others
- An ability to interpret the needs of those you support and “just get on with it”
- Ability to deliver training courses, workshops and seminars.
- High influencing skills.
- Good level of Presentation skills.
- Strong organisation skills.
- High level of attention to detail and accuracy is paramount.
- Confident and clear telephone manner and skills.

**BEHAVIOURS**
- A high level of commitment to clients and the HR Dept at all times.
- A “can do” approach to all dealings with clients and potential clients.
- Tenacious and determined with a pleasant manner.
- Enjoys having fun and will have a natural likeable working style.
- Not afraid to ask for help, advice and assistance when required.
- Positive approach to work in all dealings and activities.
- Highly professional, confident and credible image.

This job description does not represent a finite list of duties and you may be called upon to undertake further duties or additional duties not already mentioned but in accordance with your post as Manager.

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