Reception/f&b Multi-skilled Team Member

5 months ago

Bristol, United Kingdom IBIS Full time

**Company Description**
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
- Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure is handled very well.
- Inform the guest of all the services available at the hotel.
- Ensure that the guest service is excellent so that he/she will return to the hotel.
- Responsible for the cashiering procedures in the department.
- Understand and comply with all health and safety regulations for the hotel.
- Covers at reception, F&B (Bar/restaurant/kitchen), and other departments as required.
- Establish good working relationships with the guests and visitors.
- Establish the daily accommodation report and register any cash transactions.
- Welcomes guests as soon as they arrive with care and attention, with a personalised approach.
- Anticipates guests' needs and takes them into consideration, handling any guest complaints and/or remarks.
- Promoting company's ALL loyalty program.
- Assists as required/requested with the solving of any guest feedback and is able to handle them in the most efficient and satisfying manner.
- Works to meet hotel quality and financial targets.

**Qualifications**
- Previous Customer Service Experience.
- Guest oriented, service minded, and attentive to details.
- Sparkling personality.
- Well organised.
- Team spirit

**Additional Information**
- £12/hour with annual increases.
- Discounted hotel stays across the world with Heartist AccorHotels Bienvenue Card.
- Free Bonus Breaks Voucher for 2 night B&B stay at other hotels up to three time a year.
- Friends & Family Rates.
- Pension Scheme.
- Childcare Voucher Scheme.
- Cycle to Work Scheme.
- Eye Test Vouchers.
- Employee Support through confidential Advice Line 24/7.
- Lifestyle discounts.
- On-site free parking.
- Annual salary increases.
- Annual performance based bonus scheme.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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