F&b Team Member

4 months ago

Bristol, United Kingdom Ibis Bristol Temple Meads Quay, Accor Full time

A job, a career or a calling - whatever brings you here, we have something for you

As our next **F&B Team Member**, you

Are extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

**Duties**
- Perform the tasks of order taking and ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Serve tables
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Any other reasonable request as required by your Supervisor or Hotel Management.

**Health & Safety**
- Actively participate in safe work practices and procedures in the workplace, use equipment safely.
- Report any health or safety hazards to your Supervisor.

**Customer Service**
- Provide efficient, friendly and professional service to all guests, making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
- Actively sell and promote, hotel facilities and services.

**General Duties**
- Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
- Follow the expectations and guidelines in the Accor Employee Handbook.
- Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Work Experience

What we are looking for:

- A self-starter with the ability to work unsupervised
- Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
- A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
- Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

**Benefits**:
As part of our team you can have:

- Salary - £ 12.00/ hour.
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data:
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Canteen
- Casual dress
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- customer Service: 1 year (preferred)

Work Location: In person

Reference ID: F&B Team Member

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