F&b Team Member

5 months ago


Bristol, United Kingdom Ibis Bristol Temple Meads Quay, Accor Full time

A job, a career or a calling - whatever brings you here, we have something for you

As our next **F&B Team Member**, you

Are extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

**Duties**
- Perform the tasks of order taking and ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Serve tables
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Any other reasonable request as required by your Supervisor or Hotel Management.

**Health & Safety**
- Actively participate in safe work practices and procedures in the workplace, use equipment safely.
- Report any health or safety hazards to your Supervisor.

**Customer Service**
- Provide efficient, friendly and professional service to all guests, making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
- Actively sell and promote, hotel facilities and services.

**General Duties**
- Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
- Follow the expectations and guidelines in the Accor Employee Handbook.
- Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Work Experience

What we are looking for:

- A self-starter with the ability to work unsupervised
- Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
- A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
- Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

**Benefits**:
As part of our team you can have:

- Salary - £ 11.01 / hour.
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

**Job Types**: Part-time, Zero hours contract
Part-time hours: 24 per week

**Salary**: £11.01 per hour

**Benefits**:

- Canteen
- Casual dress
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer Service: 1 year (preferred)

Work Location: In person

Reference ID: F&B Team Member



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