Tunnel Control Room Operator

4 weeks ago


Dartford, United Kingdom Balfour Beatty Full time

**About the role** Balfour Beatty are currently looking for a **Control Room Operator** to join our CPS Team based at **Dartford Crossing.**

**Please note**: The role involves working 12 hour shifts, days and nights on a 4 on 4 off basis, due to location - having access to your own transport is essential - there is on site parking.

Connect Plus Services (CPS) is a joint venture contract made up of Balfour Beatty, Atkins and Egis. The contract maintains and operates the M25 DBFO including surrounding roads on behalf of the National Highways and provides an excellent opportunity towork on one of the busiest networks in Europe.

**What you'll be doing** As a Control Room Operator you'll:

- Support direct the activities of the Incident Support Units in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with policy and contractual requirements.
- Deployment of maintenance teams to defects to any asset related incidents
- Accurately receive and disseminate information in order to optimise safety and maximise efficient response and resolution of incidents
- Ensure, tunnel and bridge safety systems are monitored and that an appropriate response is taken to alarms
- Accurately implement signs and signals in accordance to information gained from systems
- Ensure accurate recording of network occupancy via bespoke systems
- Accurately complete and receive shift handovers
- Ensure controlling and monitoring of traffic flow on the bridge and tunnels
- Ensure that relevant colleagues and stakeholders are updated of critical incidents via the SMS text system and other platforms.
- To comply with Connect Plus policies and procedure plans
- To work to agreed performance and quality standards
- To build strong, effective working relationships with stakeholders and partners including real-time liaison with the Regional Control Centers
- To react, in a timely manner, to all alarm systems

**Who we're looking for** You'll have:

- Experience of working in an operational control room, in an emergency services or National Highways environment preferably but not essential
- Experience of working in an environment involving the time-critical deployment of resources
- Experience of working in a performance driven environment
- Excellent communication skills, both oral and written is essential
- Aptitude for effective problem solving, using information to consider options and outcomes
- Ability to operate and interrogate a number of Windows based systems simultaneously to a high level of competence
- Demonstrate an understanding of the commercial implications of operational decisions
- Ability to remain calm under pressure, prioritising the response to multiple events
- Experience of National Highways, Emergency Services procedures
- Knowledge of transport and strategic roads desirable but not essential
- The post holder must meet the requirements of security clearance to CTC (Counter Terrorism Check) level

**Why work for us** CPS is a joint Venture project with Balfour Beatty, Atkins, and Egis. We operate and maintain the M25.

The M25 is the busiest section of motorway in Europe and requires careful and efficient planning of work in order to deliver over 100m of annual investment in the highway infrastructure each year, in addition to planned and reactive maintenance activity.

If you have or are looking for a career in Highways, working on the M25 will give you experience and challenge that no other highways project can offer

**About us** At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Planin full online

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment totaking key long term and sustainable actions on Black Inclusion.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interviewif they meet the minimum requirements for the role.

Further information on Disability Confident can be found online


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