Network & Tunnel Operations Centre Operator
2 weeks ago
To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
- To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
- To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms.
- To ensure accurate recording of network occupancy through use of bespoke data bases.
- To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
- To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
- To work to agreed business performance and training and quality standards.
- To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centres, NTIC and NILO.
- To actively promote and support training for new employees via support and mentoring as required. Receive and disseminate weather decisions in accordance with the Severe Weather Plan.
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Day shift
- Night shift
- Overtime
Ability to commute/relocate:
- Dartford: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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