Experience Support Assistant

2 weeks ago


Edinburgh, United Kingdom Diageo Full time

Job Description:
Experience Support Assistant

Edinburgh - Johnnie Walker Princes Street

Permanent, full-time

Closing date: 8th March 2024

About the Role

Our Experience Support Assistants will ensure the smooth operation of the end-to-end customer journey throughout Johnnie Walker Princes Street, assisting and liaising with the Experience Ambassadors in order to provide an elite visitor experience.

You’ll carry out a multitude of back of house tasks including preparation, set-up, re-stocking, coordinating equipment and supplies. You will ensure the professional preparation, organisation and execution of customer experiences within the guided tours, retail and tasting bars.

You’ll be responsible for accurate recording of all stock movements that occurs within the department and ensure preparation areas, stockrooms and experience areas are kept in an organised manner and to outstanding standards of cleanliness.

This is an outstanding opportunity to gain multi-functional operations experience within Johnnie Walker Princess Street as rotation requirements within each department will allow you to become familiar with the operating procedures within experience, retail, bar and events.

We are looking for permanent full-time Experience Support Assistants at Johnnie Walker Princes Street.

About You

To be successful, you’ll have existing experience within the hospitality or tourism industries. As you will be responsible for re-stocking tasting rooms between visitor experiences, you’ll have strong organisational and time-management skills, alongside the ability to work collaboratively to find solutions to everyday problems and challenges.

You will be a great teammate and operate collaboratively for the success of the entire team, supporting with visitor engagement, ensuring every interaction between yourself and the visitor is a positive experience which improves their visit.

You will represent, take ownership of, and become an ambassador for the Brand Home and the brands it represents.

In return, not only do we offer a great reward & benefits package, we’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Johnnie Walker and Diageo.

About Us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose - Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value

This is a chance to be involved in a bold and truly one-of-a-kind team where our aim is to build remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our phenomenal retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

Create a future worth celebrating with us

Worker Type:
Regular

Primary Location:
Princes Street

Additional Locations:
Job Posting Start Date:
2024-03-04



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