Customer Service Advisor
7 months ago
**Customer Service Advisor**
**Based in Wimbledon (Hybrid working pattern)**
**Salary £24,000 per annum**
**Key Responsibilities**
- Ensure efficient and appropriate communication with customers following initial enquiry.
- Ensure timely, accurate invoicing, materials despatch and follow up working with the appropriate teams internally.
- Develop positive relationships with both prospective, existing, and past customers.
- Customer information is added/updated on to the database with absolute accuracy.
- Customers are followed up to ensure they have the information they need.
- Orders are processed with a high degree of accuracy.
- To work with the Sales Manager and external sales team to build relationships with prospective corporate clients.
- To work with the Sales Manager to ensure the sales administration of courses to corporate clients are as efficient as possible.
- Contribute to weekly team performance measurement reports, forecasts, and workflow plans.
- Perform administrative and other general duties within the department as required for the effective day-to-day operation of the sales function.
- Ensure excellence in customer care at all times.
**Person Specification**
- Naturally energetic and enthusiastic individual with drive and commitment
- Highly organised and self-motivated with fantastic attention to detail
- Able to manage time effectively, prioritise and work to deadlines.
- Commitment to high professional standards in delivering and improving services.
- Professional always with well-developed interpersonal skills (written and telephone)
- Effective and appropriate communication skills
- A high degree of computer literacy, specifically MS Word and Excel
- Customer services experience in a service sector
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