Front of House

2 weeks ago

Sevenoaks, United Kingdom The Hart Spa Sevenoaks Full time

**The Hart Spa Sevenoaks** is a multi-award winning Skin and Beauty Salon and is well known for its excellent customer service and innovative treatments. We have been awarded Professional Beauty Team of the Year for the last two years.

We are currently looking for an amazing and well-presented mature individual with previous 5* experience in a client facing role.

The individual must be professional, reliable, have excellent interpersonal skills and excel in written English and Grammar. This is a challenging role, that will have initial, on-going training and senior support and is a fantastic opportunity for passionate Front of House person.

**What do we do?**

The Hart Spa offers a range of advanced skin treatments and traditional beauty treatments.

**Why work for us?**

Here at The Hart Spa, we understand the need to invest in the people we employ, so that we get the best from them. We have a family mentality and hope that those that join us have a team player attitude.

Your development is important to us, so fantastic ongoing training is offered on a regular basis. We understand that to get the best, we need to pay well and we offer a great commission structure for all.

**Key Responsibilities**:
Meeting and greeting clients, providing a 5* experience for all clients.

Dealing with client queries in a polite and professional manner, maintaining exceptional standards of customer service and upholding the company's professional image at all times. 

Arriving and checking out clients according to the booking system and dealing with clients who are late and whom have not attended their appointments. 

Taking correct payments and accurately maintaining client accounts, invoices and financial records. 

Maintaining filing systems, ensuring all documentation needed for treatments and patient consultations are always printed and organised.  

Ensuring the Spa and all areas within, are always immaculate, clean and tidy for our clients.

Closing up, ensuring end of day banking is reconciled and correct. 

Preparing clients records and individual clinic lists for therapists according to their diaries and treatments booked. 

Managing the diary and booking treatments and correct rooms for correct treatments.

Helping to promote the business through excellent customer service, initiative and assisting in marketing projects and open events as directed by management. 

Taking and passing on relevant messages to relevant colleagues. 

Supporting clinic managers and team members with additional duties as and when needed. 

Maintain a strong knowledge of all treatments performed at the clinic and products (training will be provided) in order to offer correct information and support on treatments and services when communicating with clients.

**ESSENTIAL REQUIREMENTS:  **

Background in working front of house or a Beauty Clinic.

A strong communication with excellent oral and written communication skills.

Well-presented, confident, punctual, reliable, intuitive. 

Able to maintain confidentiality, professionalism and attention to detail. 

Able to deal with complex issues fast and efficiently putting clients first at all times.

Able to multitask and work under pressure.

Act in a professional, friendly, polite and positive manner at all times.

100% team player with fantastic work ethic, wanting to become the best you can be.

**Must be available to work one evening per week until 8pm and every other Saturday.**

**No holidays are granted during July or December as these are our busiest months of the year.**

**Part-time: 3 days per week 22-30 hours per week.**

**Job Types**: Part-time, Permanent

**Salary**: £10.00-£12.00 per hour

Expected hours: 22 - 30 per week

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Customer facing: 10 years (required)

Work Location: In person

Expected start date: 01/05/2024

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