Market Specialist

7 months ago

Grangemouth, United Kingdom Whyte & Mackay Full time

**Job Title**: Market Specialist - 12 Month FTC

**Function**: Customer Operations - International Team

**Location**: Grangemouth / SVP - One day each site per week.

**Contract**: 12 Month FTC - Whyte and Mackay, St Vincent Plaza, 319 St Vincent Street, Glasgow, G2 5RG / Whyte and Mackay, South Lumley St, Grangemouth FK3 8NF. Hybrid home working option available (min. 2 days in the office)

**Who we are**:
Born in Glasgow, made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura and Tamnavulin. Our mission is to be a driving force in whisky, renowned for building brands that stand-out. Enabled by our brilliant community of 700 colleagues, reaching across 16 countries and counting. We're led by our values, continuing to grow and invest and looking for great talent to join our brilliant community. Ready to hear more?

**What the opportunity looks like**:
The Market Specialist role is an operational role responsible for ensuring that all aspects of customer orders are processed in a timely and accurate manner. Through your organisational and relationship building skills you will deliver excellent customer service and engage effectively with both internal stakeholders and customer whilst embodying our company values.

To accomplish this you will be enthusiastic, adaptable and customer focused, with excellent communication skills to drive and deliver excellent customer service in a fast paced, changing environment. You will be comfortable to challenge the status quo, look for improvement opportunities and be driven to deliver excellence in this critical operational role through a value-added approach to customer service.

The Specialist is responsible for the administration and execution of cased and bulk orders from initiation and processing through shipping to delivery and resolution of any post-dispatch issues. You will manage key customer accounts, taking action to ensure shipment of goods on time in full, completing appropriate documentation in line with country and HMRC legislative requirements and ensuring all aspects of fulfilment are supported.
- Act as the central point of contact for a set of allocated accounts.
- Monitoring of orders from account set up and point of order receipt until post-delivery, ensuring all required elements are in place to facilitate dispatch.
- Liaise with internal functions across the Supply Chain including Production, Warehousing and Demand Planning as required, with respect to availability of orders for production / dispatch.
- Continually develop knowledge of export, customs and market legislation regarding documentation and any other requirements to facilitate effective processing of goods to required markets.

**Skills and experience that will help you be a success**:
For this role we're looking for:

- Previous experience within a Customer Operations role preferably FMCG or Drinks industry.
- A strong track record of providing a high level of customer service and administration, consistently delivering accurate and professional levels of support to the wider business.
- Experience in Customs and Excise is preferred.

**Why join us**:
We offer a competitive salary, bonus package, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies.

**Now is a great time to join the Whyte and MacKay community

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