Junior Solution Consultant
2 weeks ago
**Exponential-e**
Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.
We're a company of innovators who think big and achieve bigger Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.
Overall purpose of the job:
- Provide solution design support to Pre Sales Solution Consultants on complex customer solutions
- Work as a team player to assist in the smooth running of the Pre Sales Solutions department
- Closely interact with the engineering department during the design stage of new solutions
Key responsibilities for this job:
- Work alongside the Pre Sales Solution Consultants and with end customers to complete the solutions design documentation
- Work closely with Pre Sales Solution Consultants to help respond to tenders
- Answer internal solutions design queries from Sales Account Managers
- Participate in conference calls with customers when required
- Design of technical solutions based on customer requirements
- Keeping track of support requests from the pre-sales ticketing system
- Forming close working relationships with the engineering department in order to validate proposed designs and solutions
- Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member
Knowledge and experience required:
- Strong customer service focus
- Excellent verbal and written communication skills with a professional phone manner
- Flexible approach to work with the ability to work effectively under pressure
- Ability to work in a team with little supervision using own initiative
- Responsible and willing to take ownership
- Positive and professional attitude
**Our People**
Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.
Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.
Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
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