Case Services Officer

4 weeks ago


Canterbury, United Kingdom Canterbury City Council Full time

**Case Services Officer Level 1 (Assets Technical Support)**

**Salary **From £23,877.00

**Hours 37**

**Location** Flexible location within commute of Canterbury City Council offices for onsite meetings

Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents?

We’re doing things differently and if you have an appetite for learning, enjoy variety and want to join a team who are redefining how council services are delivered, we’d like to hear from you.

We are a newly formed team of case officers delivering frontline services to the Canterbury district. If you’re looking for an opportunity to join a friendly team where learning and development are the norm, read on.

We are looking for two enthusiastic individuals to join our large case management team and are looking for:

- Those who would like to start a career in customer service administration;

As a Case Services Officer you will focus on providing an efficient and effective customer support service through responding/resolving cases across the Council for both internal and external customers to support the needs of the service

delivery plan. On a case management basis, you will act as a point of contact for the customer to enhance the customer journey and experience.

**If you join our team, you will**:

- Be supported by a wider team all pulling together to deliver services,
- Have autonomy to plan and deliver your own workload,
- Be supported to develop your skills and experience across a range of council services and
- Derive satisfaction from making a difference to people’s lives every day.

If this is you and you are looking for an exciting new challenge working for a progressive local authority as part of a collaborative team, then please do have a look at the accompanying information or phone me for an informal chat. Nicola Lawton Case Services Manager on 07930280368

**And finally,**
- Generous annual Leave starting at 23 Days with an additional 3 days plus Bank Holidays
- Local government pension scheme
- Flexible working - we understand the importance of a good work-life balance
- Excellent opportunities for training and development

DBS check required at a standard/enhanced* level.*


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