Claims Team Leader

6 days ago


Oldham, United Kingdom Catalyst Services UK Ltd Full time

Catalyst Services UK Ltd is a specialist supplier of underground and subsidence services throughout the UK.

Due to a period of continual growth we are looking to recruit another experienced Team Leader to join the Catalyst team.

Primary responsibilities include:

- Provide day to leadership of a team of Customer Service Advisors & Claim Handlers, with the goal of helping them to achieve their daily, weekly, monthly objectives.
- Technical skills - drainage and underground services
- Complete quality auditing & feedback.
- Provide ongoing training and development to team members.
- Write & deliver team 1 to 1's.
- Complete absence/performance management meetings (where required).
- Recruitment (including reviewing CV's and completing staff interviews).
- Assist with team queries and customer escalations (where required).

Technical training will be provided, along with the potential to become CII qualified.

**Job Types**: Full-time, Permanent

Pay: From £27,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)
- Team Leader/Team Manager: 3 years (preferred)

Work Location: In person

Reference ID: CAT/TL05/24
Expected start date: 01/06/2024


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