Customer Service Specialist

2 weeks ago


Preston, United Kingdom H.B. Fuller Full time

We are looking for the best and the brightest to charge ahead into the future of adhesives with us. As a global company we are striving to reach the entire world with our products and to do that, we need you. We need your unique skills and passion. We need the creative spirit of our world’s best new professionals and scientists to continue innovating.

H.B. Fuller’s 6,500 employees serve customers in more than 100 countries. The company is headquartered in St. Paul, Minnesota, and has a direct sales or manufacturing presence in 42 countries.

We at H.B. Fuller are committed to building an environment where employees are engaged, challenged, and given an opportunity to be innovative and drive superior results. We firmly believe that our employees drive the success of the company. With success in mind as the goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.

**Position: Customer Service Specialist**

**Location: Preston, England**

**PRIMARY DUTIES**
- For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation.
- Handle in a professional manner all Customer interaction and coordinate the final customer response.
- Communicate with Customers whenever there are changes that might affect their order
- SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc.
- Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers.
- Completion of customer portals, where appropriate.
- Build and/or improve on lasting relationship with customers through knowledgeable communication.
- Exercise ownership in performance of duties. Seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company.
- Seek to understand and include customer requirements in all operational plans and activities.
- Provide effective follow up and feedback to ensure customer requirements are being met.
- Ensure customer and community service standards are considered in all operational activities.
- Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales or customer service management for assistance.
- Monitor and enforce material allocations with customer while maintaining positive customer relations.
- Coached and trained, by Customer Service Supervisor and/or senior colleagues, to effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and cost.

**REQUIREMENTS**
- 0 to 2 Years’ Experience
- High school degree; commercial school education
- Fluency in written and spoken English
- The Customer Service Agent reports to a Customer Service Manager and will be performing tasks under supervisor guidance while being trained and gaining business acumen.
- Strong computer competency with high MS Office suite proficiency
- Excellent communication and presentation skills

**Benefits**:

- Referral programme

Schedule:

- Day shift

**Education**:

- A-Level or equivalent (preferred)

Work authorisation:

- United Kingdom (required)



  • Preston, United Kingdom BAE Systems Full time

    **Job title**:Customer Support Specialist **Location**:Preston: We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. **Salary**: £24,000 **What you’ll be doing**: - Taking accountability for queries raised and endeavour to resolve these at first-point of contact or...


  • Preston, United Kingdom Eriks Full time

    **Job title:  Customer Service Administrator** **Job Location:  Preston** **ABOUT US -** We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to...


  • Preston, Lancashire, United Kingdom Hays Specialist Recruitment Full time

    Opportunity to join a large IT Support Services organisation Cyber Recovery, Data Domain, NetWorker, VXRail Services Cyber security Vault deployment This resource needs to be an SC cleared resource that is capable of deploying Dell Cybersecurity Vault for various clients. Senior Implementation Specialist - SC Clearance Required - Hybrid working...


  • Preston, United Kingdom Reed Business Support Full time

    A rapidly expanding financial services company are looking for hard working, positive individuals to join their busy customer services team on a temporary basis. No previous customer service experience is necessary for this role so this is a great opportunityfor someone looking to get into office work Your duties as a Customer Service advisor are: -...


  • Preston, United Kingdom Reed Business Support Full time

    Do you have Customer Service experience? Are you passionate about delivering the best service to a customer? My client, a leading financial services company is looking to recruit a number of Customer Service agents to join their team on a temporary basis initially. Your duties will be; - Dealing with high volumes of inbound calls - Taking customer payments...

  • Product Specialist

    5 days ago


    Preston, United Kingdom Sytner Group Full time

    A fantastic opportunity is available for a Product Specialist to join our team at Sytner Volvo Preston. Our Product Specialists will build relationships with our Customers, providing exceptional customer experiences to them. As a company, we will provide you with all the necessary knowledge and skills required to become the ‘Product Specialist’ of our...


  • Preston, United Kingdom Drain Doctor Full time

    Customer services representative Drain Doctor North West are looking for a customer services representative to join our established plumbing and drainage firm on a full term basis. The role will be based in our Kirkham office to assist in the day to running of the office and in providing memorable customer service both to our commercial and domestic...


  • Preston, United Kingdom Service Care Full time

    Service Care Solutions are looking for an Pay Services Assistant on an 3-month contract within the Lancashire Constabulary. **Location**: LanCon HQ **Job Role/Purpose**: - Accurately input / import information. - Assist in the validation of input and accessing of information when required checking Notices and verifying queries with appropriate internal...


  • Preston, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Job title - Customer Service Advisor Salary - £20,000 to £24,000 Location - Preston Duration - Full time/ Hybrid Are you a Customer Service Advisor looking for a new challenge? Do you class yourself as a creative, organised and hard-working individual with high attention to detail? Are you a social media whizz who loves creating engaging content? Well...


  • Preston, United Kingdom Brook Street Full time

    Customer Service Advisor A number of exciting customer service opportunities have arisen on a temporary basis until the end March 2023. Working for HMRC, the UK's tax, payments and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted...


  • Preston, United Kingdom Smart Recruit Online Full time

    Are you a passionate self-driven person? Are you looking for a role that will challenge you and give you an opportunity to shine? Here at Key Group, we help our customers to finance a better retirement. We offer financial advice and solutions to help homeowners across the UK unlock a better retirement by accessing the wealth tied up in their properties. Or...


  • Preston, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Preston. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers...

  • Product Specialist

    Found in: Whatjobs ES C2 - 5 days ago


    Preston, United Kingdom Sytner Full time

    A fantastic opportunity is available for a Product Specialist to join our team at Sytner Volvo Preston.Our Product Specialists will build relationships with our Customers, providing exceptional customer experiences to them. As a company, we will provide you with all the necessary knowledge and skills required to become the ‘Product Specialist’ of our...


  • Preston, United Kingdom Homes for Students Full time

    Customer Service Assistant Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver...


  • Preston, United Kingdom Homes for Students Full time

    Customer Service Assistant Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver...


  • Preston, United Kingdom Homes for Students Full time

    Customer Service Assistant Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver...


  • Preston, United Kingdom Homes for Students Full time

    Customer Service Assistant Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver...


  • Preston, United Kingdom Currys Full time

    **CEO Advisor**: **Hybrid working, when you need to meet your team in person you’ll be based at the Currys store in Middlebrook Retail Park** **Permanent** **Full time 40 hours per week** **£21,528+ benefits** Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers - online,...

  • Product Specialist

    Found in: Talent UK C2 - 5 days ago


    Preston, United Kingdom Sytner Group Full time

    A fantastic opportunity is available for a Product Specialist to join our team at Sytner Volvo Preston. Our Product Specialists will build relationships with our Customers, providing exceptional customer experiences to them. As a company, we will provide you with all the necessary knowledge and skills required to become the ‘Product Specialist’ of our...

  • Specialist Administrator

    Found in: Talent UK C2 - 1 week ago


    Preston, United Kingdom dnata Full time

    dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic. Cruise holidays have never been more popular, so we’re expanding our team and recruiting Specialist Administrators to support our after-sales function. This is fantastic opportunity to join a fast paced and exciting industry...