Customer Service Specialist
2 weeks ago
We are looking for the best and the brightest to charge ahead into the future of adhesives with us. As a global company we are striving to reach the entire world with our products and to do that, we need you. We need your unique skills and passion. We need the creative spirit of our world’s best new professionals and scientists to continue innovating.
H.B. Fuller’s 6,500 employees serve customers in more than 100 countries. The company is headquartered in St. Paul, Minnesota, and has a direct sales or manufacturing presence in 42 countries.
We at H.B. Fuller are committed to building an environment where employees are engaged, challenged, and given an opportunity to be innovative and drive superior results. We firmly believe that our employees drive the success of the company. With success in mind as the goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.
**Position: Customer Service Specialist**
**Location: Preston, England**
**PRIMARY DUTIES**
- For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation.
- Handle in a professional manner all Customer interaction and coordinate the final customer response.
- Communicate with Customers whenever there are changes that might affect their order
- SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc.
- Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers.
- Completion of customer portals, where appropriate.
- Build and/or improve on lasting relationship with customers through knowledgeable communication.
- Exercise ownership in performance of duties. Seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company.
- Seek to understand and include customer requirements in all operational plans and activities.
- Provide effective follow up and feedback to ensure customer requirements are being met.
- Ensure customer and community service standards are considered in all operational activities.
- Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales or customer service management for assistance.
- Monitor and enforce material allocations with customer while maintaining positive customer relations.
- Coached and trained, by Customer Service Supervisor and/or senior colleagues, to effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and cost.
**REQUIREMENTS**
- 0 to 2 Years’ Experience
- High school degree; commercial school education
- Fluency in written and spoken English
- The Customer Service Agent reports to a Customer Service Manager and will be performing tasks under supervisor guidance while being trained and gaining business acumen.
- Strong computer competency with high MS Office suite proficiency
- Excellent communication and presentation skills
**Benefits**:
- Referral programme
Schedule:
- Day shift
**Education**:
- A-Level or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
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