Customer Service Advisor

4 weeks ago


Cheltenham, United Kingdom JUICE RECRUITMENT Full time

Juice Recruitment are excited to be working with a fantastic company in search for a Customer Service Advisor to join their growing team in Cheltenham.

This is a full-time role working Monday-Friday with the offer of hybrid working once completed training.

**Day to Day**:

- Performing administrative tasks associated to the role
- Providing supportive and comprehensive service information, and guidance to customers
- Building a rapport with customers
- Responding to customer complaints
- Deliver high standards of customer service
- Updating customer records
- Following policies and procedures, and adhering to GDPR requirements
- Supporting th wider team to respond to ever changing priorities and workloads
- Supporting with training new starters and colleagues within the business

**We would love to see**:

- Excellent interpersonal, verbal and written communication skills, including a very good telephone manner
- proven experience in customer service
- Able and experience in working in a fast-paced environment
- A patient, caring and positive individual
- Organsed and proactive person who is self-motivated and be able to take ownership of their personal development
- Target driven
- Ability to multi-task between different tasks
- Excellent attention to detail
- Work effectively as part of a team

**And for you**:

- 25 days annual leave plus bank holidays, as well as an additional day off given between Christmas and New Year
- Company pension scheme
- Life assurance of 3 x basic salary for members of the pension scheme
- Enhances maternity pay with years of service
- Employee assistance programme
- Annual discretionary performance-related bonus scheme
- Cycle to work scheme
- Extra day annual leave with 5 years’ service

If this sounds like the perfect role for you, then please contact Ciara at Juice Cheltenham for immediate consideration.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£22,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cheltenham, Gloucestershire: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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