4562 Customer Contact Advisor

2 weeks ago


Cheltenham, United Kingdom Gloucestershire Constabulary Full time

**TO APPLY FOR THIS ROLE, PLEASE FOLLOW THE LINK BELOW OR APPLY THROUGH OUR WEBSITE. THE CLOSING DATE IS 6TH FEBRUARY -**

4562 Customer Contact Advisor - Gloucestershire Constabulary (tal.net)

In this role of Customer Contact Advisor you will be the first point of contact for members of the public and will be dealing with a range of enquiries, face to face, online, over the telephone and in writing.

**In this role, your main responsibilities will be**:

- Supporting victims and witnesses of crime
- Managing conflict and helping vulnerable members of the public
- Providing a range of administrative duties supporting local policing and the criminal justice system
- To respond to, research and resolve enquiries from the public via force mailboxes

*
- **Skills, experience and qualifications required**:

- Excellent communications skills
- Customer Service Experience
- Skilled computer user with experience of using Microsoft packages
- To be able to prioritise own work and deal with changing demands, together with experience of working unsupervised

**What we can offer you**:

- Continuous professional development
- Local Government Pension Scheme
- Employee Assistance scheme offering help through counselling services, legal advice, fitness advice, personal coaching and health assessment

**Additional Information**:
The working hours are an average of 37hrs per week working a shift pattern between the hours of 8.00 - 20.00 Mon - Saturday for which allowances will be paid

Training period - during the first 8 week period we will provide a comprehensive training package.

**Job Types**: Full-time, Permanent

**Salary**: £23,100.00-£25,353.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Sick pay

Schedule:

- Day shift
- Night shift

Work Location: One location



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