Customer Service

3 days ago


Mansfield, United Kingdom TURNERFOX RECRUITMENT Full time

Customer Service Advisor

£9.50ph
Mon -Fri 9am -5pm

This is an inbound role and you will be working as part of a friendly and supportive team to provide great customer service in difficult times.

The role of customer service advisor:

- Taking incoming calls from customers regarding insurance claims
- Updating the in-house system and customer accounts with required information
- Advising customer an providing updates on claim status
- Receiving incoming calls from customers wishing to arrange settlements and or repairs appointments
- Arraigning appointments with customers for either insurance assessors or repairers to visit homes
- Managing customer expectations chasing internal departments for updates
- Excellent customer service skills
- The ability to remain calm an provide excellent customer service during difficult and challenging situations
- Previous experience within any area of insurance claims would be an advantage but not essential as training will be provided
- Good use of MS Office
- This is 100% office based role so you must be available to work on site


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