Customer Service Specialist

3 weeks ago


Mansfield, United Kingdom Hays Business Support Full time

Job Title: Customer Service Specialist

About the Role:

We are seeking a highly skilled Customer Service Specialist to join our team at Hays Business Support. As a key member of our customer support function, you will be responsible for providing exceptional service to our clients through prompt and professional handling of correspondence.

Key Responsibilities:

  • Provide high-quality responses to customer enquiries in a timely and efficient manner
  • Liaise with customers via phone to resolve queries and provide solutions
  • Prioritize work to ensure effective time management and meet deadlines
  • Maintain accurate electronic filing systems to ensure seamless communication
  • Collaborate with stakeholders across various organizations to facilitate smooth operations

Requirements:

  • 1-3 years of experience in a customer service environment
  • Excellent written and verbal communication skills
  • Ability to multitask, prioritize tasks, and manage time effectively
  • Proven problem-solving skills and attention to detail
  • Experience with electronic filing systems and MS Office software

Salary: £28,000 - £32,000 per annum, depending on experience



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