Customer Service Specialist
3 weeks ago
Job Title: Customer Service Specialist
About the Role:
We are seeking a highly skilled Customer Service Specialist to join our team at Hays Business Support. As a key member of our customer support function, you will be responsible for providing exceptional service to our clients through prompt and professional handling of correspondence.
Key Responsibilities:
- Provide high-quality responses to customer enquiries in a timely and efficient manner
- Liaise with customers via phone to resolve queries and provide solutions
- Prioritize work to ensure effective time management and meet deadlines
- Maintain accurate electronic filing systems to ensure seamless communication
- Collaborate with stakeholders across various organizations to facilitate smooth operations
Requirements:
- 1-3 years of experience in a customer service environment
- Excellent written and verbal communication skills
- Ability to multitask, prioritize tasks, and manage time effectively
- Proven problem-solving skills and attention to detail
- Experience with electronic filing systems and MS Office software
Salary: £28,000 - £32,000 per annum, depending on experience
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