Technical Services Co-ordinator

2 weeks ago

NewtonleWillows, United Kingdom Nichols PLC Full time

**Technical Services Co-Ordinator (FTC) to cover Maternity leave**:

- Discipline:
- Operations - Technical- Job type:
- Fixed-Term- Job ref:
- 001382- Published:
- 18 days agoThere is no other business quite like ours, we think this is a special place to work, even if we do say so ourselves That means an opportunity like this is not to be missed.

We have been making life taste better since 1908. As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix, coffee and frozen drinks categories - so you will find us in your local supermarket, pub and leisure outlet. We also work with the UK’s leading food manufacturers to provide a truly unique range of products everyone loves.

At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are.

It is our team of talented people that make us. We are actively looking for difference and we are working hard to make sure all our practices are inclusive.

We are looking for a **Technical Services Co-Ordinator** on a 14 month fixed term contract to cover maternity leave, based at our Head Office in Newton Le Willows. We have an agile approach to working, so you can work a few days at home, a few days in the office.

This role is responsible for managing customer complaints and non-conformances, and assimilating and processing data that will support the technical department’s continuous improvement activities.

**Aims of Role**:

- To manage customer complaints across all routes to market in a timely and effective manner
- To provide administrative and systems support to the department, to further develop systems as required
- To manage, trend and report all customer complaints in a timely and effective manner
- To support group technical activities as required
- To manage technical systems in a timely and effective manner
- To support the Quality Managers

**Key Responsibilities of the role**:

- To produce reports that will enable the technical department to undertake measurable improvement activities
- To respond to customer complaints in a professional and timely manner
- To portray a professional image to all external parties
- To offer technical support for UK & international co-packers / licensing partners & licensees where required
- To understand and measure department service levels for internal and external customers of the technical department
- To carry out analytical work on co-packer/licensee samples as required
- To highlight any improvement activities that will deliver a benefit to Nichols plc
- To address any deficiencies in department service levels in a timely manner

**The experience & skills you'll have**:

- Scientific Degree level or equivalent (Desirable)
- Experience of working within a Technical team (Desirable)
- Experience of working within a soft drinks manufacturing environment (Desirable)
- Experience of using an electronic specification system / database (Essential)
- Experience of working in a technical support role within a factory based technical team (Desirable)
- Understanding the process of handling customer complaints (Essential)
- Good working knowledge of Microsoft Office (Essential)

**What you’ll bring**:

- a proactive approach to problem solving
- You’re able to work effectively as part of a multi-functional team
- You’re self motivated
- You’re able to effectively prioritise tasks
- You’re able to effectively manage your own time
- You have a high attention to detail
- You bring a “Can do” attitude
- You’re great at verbal and written communications

No matter where you work in our business the below is just some of the benefits on offer:

- 25 days holiday (with opportunity to buy extra every year)
- Private medical cover
- Your birthday off work
- 1 day a year off work to volunteer in the community (you choose)
- A generous pension scheme
- Annual Bonus

While our people tell us Nichols plc is a great place to work, we know we can do more. We are committed to being an inclusive employer and are learning what this means every day.

We are striving to ensure we are building more diverse teams; we are at our best when we bring together our different life experiences, ways of thinking and individuality.

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