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HR Advisor

4 months ago

Stirling, United Kingdom M&G plc Full time

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we’re looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Working closely with the HR Advisers, the HR Specialist will suggest and implement process improvements around the day to day tasks to benefit our customer outcomes.

Key Work Level Accountabilities:
Experienced Colleague:

- Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training
- For team leaders, are accountable for ensuring the team the role supports is delivering a quality service or product
- Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems
- Delivers outputs that are clearly defined, using discretion over how to achieve them
- Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations

Key Responsibilities for this role:

- To manage and support the HR Services element of HR Project activity (other than BAU Projects)
- To work on evolution of HR Services model with a strong lens on customer focus and efficiencies
- To support on HR Service support required on International improvements & expansion into new areas
- To support on and Transformation and other related HR Projects
- To support on Audit Activity & review of current controls & Quality Assurance for HR Services activity.
- Sound knowledge of key processes within the HR Operations team and ability to provide cover at peak times whilst remaining compliant within policy, legislation, regulatory guidelines and risk appetite
- Monitoring of HR enquiries and operational transactions ensuring accurate completion to the M&G business within agreed service levels
- Provision of HR related guidance to the business
- Development and co-ordination of team training plans and licencing and providing ongoing support to team member on complex enquiries
- Responsible for the completion and ongoing monitoring of the effectiveness of key process level controls and recommending enhancements where necessary in line with Operational Risk framework
- Supporting Regulatory activity within the team and supporting on Audit activity where necessary
- Supporting/Leading on key BAU and Project activity, including supporting other HR Operations Teams, i.e. testing and uploading People Hub content.
- Use available resources and insight to enhance service and/or streamline processes
- Full understanding of HR Systems, i.e. Workday, People Hub and how all the teams across HR work together / collaborate, including 3rd party suppliers
- Establish meaning and collaborative relationships with key Business stakeholders- International project support
- Transformation Project Support
- Customer Queries on project related activity

Key Knowledge, Skills & Experience:

- Excellent experience of HR administration
- Excellent knowledge of Workday and Service Now
- Strong communication skills - written and verbal
- Experience of managing a range of tasks and responsibilities within an HR environment
- A strong customer focus
- Excellent attention to detail
- Drive to continually learn and develop
- Excellent coaching skills
- CIPD desirable

Recruiter : Martyn Jack

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.