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1 month ago
**Junior IT Helpdesk Support - Dental / Healthcare**
Exciting opportunity for an enthusiastic and personable individual with some formal IT training and experience of providing help and advice to customers, to join a small innovative team in a well-established healthcare systems company.
This is an exciting time for the business as it launches ground breaking new technology and cloud-based software so you'll need to be a quick learner with an inquisitive mind and a keen interest in all aspects of IT. Most importantly, you must be comfortableand confident when talking to customers on the phone and in person as delivering a first-class service is a key part of the company's ongoing success.
To be considered for this role, you must be able to demonstrate the following skills and personal attributes:
- A fast learner, able to multi-task and take responsibility for your own work load.
- A clear speaking voice with an excellent command of the English language, both spoken and written.
- A keen interest in and basic knowledge of internet technology, hardware & software, with an enthusiasm for learning.
- A personable, polite and friendly manner with the ability to quickly build rapport with customers and a genuine passion for helping them.
- An inquisitive, focused and intelligent approach to problem solving with a disciplined and detailed approach to record-keeping.
- Team orientated, cheerful and calm under pressure.
- Good at taking instruction and able to give clear and concise instruction to others.
- Willing to attend customer sites and trade shows, which may sometimes require nights away from home and the occasional Saturday.
- Be proactive regarding your own learning and willing to read-up and research independently.
- A full driving license and your own car would be advantageous.
Although this is a junior level role and your skills will be developed, you will be expected to be a proactive member of the Support Team and capable of working without constant supervision. You'll also need to be commercially minded, smart and professional,inquisitive and personable with good communication skills.
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