Administrator/failsafe Support

5 months ago


StocktononTees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

Diabetic eye screening is one of the 15 essential regular healthcare checks that everyone with diabetes can access to help reduce the risk of serious diabetes complications.

Diabetic eye screening helps to reduce the risk of sight loss.

Post holder will be the first point of contact for all service users including carers and GPs, making appointments and dealing with screening queries. Ensuring the effective communication and efficient running of the administrative pathway of the screening programme. To book screening appointments for patients including management of clinics. To monitor all patient and GP communications generated from the screening system and deal with onward referrals into Ophthalmology following failsafe procedures.

Work with the failsafe officer to implement failsafe procedures including already established pathways but contribute to new and updated guidance. Monitor all patients from invitation to referral as they move through the screening pathway and updating all databases used to monitor breaches.

Build on already established relationships within both referral centres to ensure smooth exchange of data to enable update of pathways

Assist in the collation and production of statistical information using the reporting systems within the screening software
- First point of contact for all service users
- Excellent telephone skills
- Book patients in for screening, change appointments, and answer queries relating to screening
- General office duties to include deadlines for actioning all screening letters to meet national standards for data collection
- Point of contact for Failsafe support
- Carry out duties relating to Failsafe, monitor all referrals to hospital eye services

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and “Together we are North Tees & Hartlepool”

Please see attached Job Description

Duties to include
- Admin services
- Excellent Telephone skills
- Registering all new diabetics in a timely manner
- Ensure all screening letters are printed without delay to meet national standards
- build on already established working relationships both internal and external
- Be failsafe support monitoring all referrals to hospital eye services to ensure no patient is lost to follow up
- forge relations with hospital eye services to ensure timely returns of tracked patient information


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