Admin Support

7 months ago


StocktononTees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

To work as part of the Diabetic Eye Screening Programme covering Stockton, Hartlepool and Easington localities

Appointment management and monitoring clinic availability is an essential element of this post. To include excellent telephone manner when dealing with patients who contact the screening programme.

To be responsible for the processing of Diabetic eye Screening results on a daily basis to ensure national targets are met.

Assist in the maintenance of the programme database and other related information systems using appropriate technologies.

Work with initiative and without direct supervision but with the daily support and leadership of the Failsafe Officers and Programme Lead

To support the smooth running of the Diabetic Eye Screening Admin/ Failsafe team, main duties of the job but not exhaustive:
First point of contact for all patients who contact the service

appointment management - capacity and demand for appointments

ensure all print queues are cleared at regular times throughout the day

register ad-hock new patients

contact new patients following new patient pathway to ensure an appointment is offered within national standards

post room duties - to ensure all post is ready for collection same day

Stock control/re-stock office

Liaise internally with colleagues to ensure the smooth running of the administration function

Ensure clinic updates are shared promptly with other stakeholder services

Provide factual, non
- clinical information to patients both face to face and over the telephone

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and “Together we are North Tees & Hartlepool”

To support the smooth running of the Diabetic Eye Screening Admin/ Failsafe team, main duties of the job but not exhaustive:
First point of contact for all patients who contact the service

appointment management - capacity and demand for appointments

ensure all print queues are cleared at regular times throughout the day

register ad-hock new patients

contact new patients following new patient pathway to ensure an appointment is offered within national standards

post room duties - to ensure all post is ready for collection same day

Stock control/re-stock office

Liaise internally with colleagues to ensure the smooth running of the administration function

Ensure clinic updates are shared promptly with other stakeholder services

Provide factual, non
- clinical information to patients both face to face and over the telephone

Communicate effectively at all levels including Senior Management, Heads of Service, other departments, service users and external stakeholders.

Requirement to communicate effectively with people from different cultural backgrounds

Communicate to clinical staff any appointment changes to ensure smooth delivery of screening appointments


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