Pip Subject Matter Expert

3 weeks ago

London, United Kingdom Centre for Health and Disability Assessments Full time

**Introduction**

**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

**Job Summary**

**This role will be recruited in anticipation of Contract Award.**

The FAS contract will broaden assessment delivery for Maximus from WCA and Specialist Benefits to include PIP assessments. The PIP SME (Subject Matter Expert) position will initially support mobilisation of the FAS contract and then ongoing the contractdelivery. The PIP SME role will initially be responsible for knowledge transfer of the existing PIP contract, support integration of PIP into the operating model and implement service enhancing initiatives; thereafter support the Central Operations Team withthe ongoing contract delivery.

Salary range:
Non London - £47,000 to £52,000

London - £52,000 to £57,000

**Essential Job Duties**
- Lead the knowledge transfer of PIP from current incumbents to Maximus ensuring all elements are documented
- Implement, with other SMEs, the FAS future operating model for Operational Service Commencement including navigating barriers to delivery
- Review the Support Centre processes and provide assurance that the PIP delivery model as detailed in the FAS submission meets the service requirement with resource allocated, advise efficiencies as appropriate
- Work with the Process Design Team to ensure PIP guidance is consistent and documented
- Act as the primary source of PIP best practice in Maximus advising other Workstreams on PIP process
- Advise and lead on the PIP elements of the operational initiative solutions as documented in the FAS tender submission
- Following mobilisation act as the PIP SME in Lot (x) - covering Change impacts, process guidance updates, SCP advice, best practice sharing, alignment with SB and WCA SMEs

**Education and Experience Requirements**

**Qualifications & Experience**
- Experience/knowledge of DWP benefits process and PIP welfare system
- Minimum 3 years PIP operational experience, including within the last 12 months, and knowledge of both Front of House and Back of House PIP processes
- Experience of research, validation and assimilating findings into suitably informed proposals
- Evidenced success working on significant projects
- A track record of cross-function collaboration & consultation.
- Familiarity with process guidance reviews, including ability to identify and impact service requirements and process changes
- Demonstrated track record of delivering PIP Contractual Performance

**Individual Competencies**
- Ability to work effectively in a fast-changing, complex, multi-stakeholder environment - comfortable dealing with ambiguity
- Extreme attention to detail
- Strong planning and organisation skills
- The ability to effectively interact with senior operations stakeholders.
- Strong verbal, written & numeracy skills.
- An approach to work that is performance driven, results orientated and the ability to work to deadlines
- Highly confident in the use of Microsoft packages

**CHDA Statement**

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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