Team Leader

7 months ago

Hemel Hempstead, United Kingdom 4Ways Healthcare Full time

**Data Processing Administration Team Leader**

**Salary**: £25,000 - Opportunity to earn more with available overtime

**In Hours Team - **Monday to Friday - 37.5 hours (Office Based)

Various shift patterns available between 8am and 8pm

**About us**

With over 16 years of providing support to over 80 NHS trusts and Private sector companies, 4ways Healthcare were the first to create specialised products and is market leader in teleradiology within Europe and continues to grow with the demand for tele-diagnostic support for patients across the UK.

Our Customer Service Team make it simple for our healthcare clients to get fast effective reports on patient scans which save lives and helps our NHS to provide positive patient care 24/7.

This is a great time to join a fast-growing health tech company, with a sharp focus on Sustainability. We are leaders in our field implementing state-of-the -art processes and leading technology innovations.

There is a wide variety of roles within 4ways Healthcare giving plenty of opportunity to progress whether that be within your team or into other departments to try something new. We’re proud that many of our employees stay with us for long periods of time and make meaningful connections with their colleagues and our clients.

**What we are looking for**:
Are you a capable and driven Team Leader; used to thinking outside of the box? This role plays a pivotal part in the daily team management, overseeing the running of, one of our administration teams. Motivating the administration team effectively, ensuring the services we provide are running smoothly and efficiently, meeting all timescales and set expectations.

We are looking for someone who possess previous administration experience working in a busy environment, you are enthusiastic, accuracy driven, highly responsive and want to join a growing organisation in a rewarding role and environment.

We are committed to celebrating our diverse workforce and providing equal opportunities for all and encourage all to consider a career with 4ways Healthcare.

This role is vital in the services we provide, involving high volumes of batch data processing of patient scans received from our NHS and Private sector clients.

This role would suit someone looking for a new challenge managing a diverse team through repetitive, day to day activity-based work, involving data matching, Batch data uploading and downloading for processing, keying, and copying data into various IT/data systems, who enjoys leading a team maximising accuracy and identifying processes improvements.
- Excellent communication, listening and interprofessional and customer service skills
- Ability to build and maintain excellent working relationships internally and externally
- Ambition and drive to help improve the services and processes
- Sound judgement and the ability to make sound appropriate decisions quickly and effectively in complex situations
- Self-motivated and uses initiative, seeking advice when required
- Positive and proactive ‘can-do’ attitude, and willing to learn
- Excellent attention to detail
- Sound numeracy and literacy skills
- Good working knowledge of IT systems e.g. word/excel
- Remains calm under pressure.

You will be part of a great team who will support, train, and develop you.

**In return for your hard work and dedication you will receive**:

- 28 days holiday, inclusive of Bank Holidays
- Regular company events
- SmartGo travel discounts
- Wellbeing hub and Employee assistance programme
- Free coffee, Tea and fruit to fuel you through your shift and a subsidised vending machine
- Employee of the month award and other recognition incentives
- Continued Training and development
- Overtime opportunities
- Company pension
- Free on-site parking
- Referral programme
- Disability confident employer

Members of our customer services team have progressed or been promoted as well as going on to join marketing, finance, and IT within 4ways or have moved on to enjoy careers within the NHS or private health.

Find out about our internal events and culture by following us on Instagram, at 4waysfamily.

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Hemel Hempstead: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 4 years (required)
- Team Leader: 2 years (preferred)
- Contact Centre: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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