Quality Assurance Analyst and Support Officer

2 weeks ago

Colchester, United Kingdom Consensus Head Office Full time

Quality Assurance Analyst and Support Officer

We’re recruiting for a Quality Assurance Analyst and Support Officer to support the Quality Assurance Team to drive up quality standards, support compliance intelligence, continual improvement and robust risk management.

As someone who prioritises our people and the quality of the services we provide, we are looking for individual who will act as a role model to promote the organisation’s visions and values at all times.

Purpose of the Quality Assurance Analyst and Support Officer

Other responsibilities include:
To collect, organise and analyse data to provide business insight
To organise data presentation to facilitate insight and fast decision making
To develop new protocols, standards and guidelines for roll out across the organisation
To monitor compliance and produce analytical reports

These duties are not exhaustive, and a full Role Profile is available on request.

The Quality Assurance Analyst and Support Officer will:
Have excellent numerical and analytical skills, preferably educated to degree level or equivalent.
Knowledge of Microsoft Word, Access and PowerPoint. Advanced skills in Excel and the use of at least one relational database and familiarity with other relational databases
Knowledge of data modelling, data cleansing, and data enrichment techniques
Good knowledge of GDPR regulations and an understanding of data protection issues and preferably an understanding of cyber security
Knowledge of IT and software maintenance knowledge
Have good analytical and problem-solving skills and the ability to carry out data quality control, validation and linkage
Have the ability to produce clear graphical representations and data visualisation and to use analytical techniques to present a data management solution
Have good communication skills - verbal and written - and understand how to share insights with stakeholders
Have the capacity to develop and document procedures and workflows
Excellent report writing, project management and presentation skills with attention to detail
Be able to work across boundaries to support best practice
Be willing and able to travel and visit services 2-3 days per week

We’re looking for the following experience:
Experience of business administration roles and expectations
Experience of statistical methodologies and data analysis techniques is preferable
Experience working within the social care environment

Our Benefits

Life assurance benefit of twice annual basic salary
Comprehensive induction and excellent training
Recognition Awards, including long service awards
Cycle to work Scheme
Employee benefits platform providing discounts at over 150 retailers
Employee Assistance Programme, confidential telephone counselling and legal advice
Health & Wellbeing portal

Our Values

We love to work with people who share our values, to ensure the highest standards of support for the people who live in our homes, their families, and the commissioners we work with.

Choice & Respect | Ambition & Imagination | Reliability & Professionalism
Honesty & Integrity | Responsibility & Accountability | Inclusive & Supportive

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