Business Analyst

4 months ago

Darlington, United Kingdom CDER Group Full time

**About CDER Group**

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

**Introduction**

Want to join an award-winning company where ‘Treating People Fairly’ is at the heart of what we do?

We are looking to recruit a driven, proactive Business Analyst to join our Business Process & Improvement Team. If you can hit the ground running, enjoy the fast pace of a Business Process Department, and want to enjoy coming to work, this could be the role for you

As a Business Analyst, you will be responsible for identifying and understanding challenges within the business and handling change requests that come into the team via our Jira service desk ticketing system. You will have responsibility for assessing challenges and change requests and determining stakeholders and business requirements and will work closely with the change managers, project manager and documentation team to develop efficient, cost-effective solutions.

The BA role will be the customer facing element of our change control team and be a ‘Subject Matter Expert’ of our in-house collection platform, Edge.

The role is office based, located at our Darlington office, and with Hybrid working there is also flexibility to work some days from home. The role is a full time, permanent position working 9-5 Monday to Friday and reports to the Head of Business Process & Improvement.

**Responsibilities**
- Review, maintain and create standard operating procedures (SOP’s).
- Determine stakeholders impacted by the proposed change and ensure they are informed and engaged.
- Analyse change requests.
- Use big data to analyse how processes/operations are impacting business value/revenue.
- Identify cost savings.
- Determine the cost, risk and opportunities from the change being requested.
- Ensure change requests are in line with industry regulations and legislation.
- Determine possible effects of business decisions on future performance.
- Use modelling tools to demonstrate as-is and to-be.
- Challenge proposed changes to ensure the request and required outcomes are understood.
- Write up clear business requirements.
- Draft Future Mode of Operation (FMO).
- Ticket up configuration work packages in Jira.
- Work with other team members to draft a full set of QA test cases to be carried out by the test team.
- Work with the technical writer to update existing process manuals and user guides to reflect the FMO.
- Conduct post change monitoring/analysis to ensure the change has delivered all the business requirements (plan, do, check, act).
- Work with the Head of BPI and Project Manager to progress new initiatives/innovations/improvements.
- Optimise development of innovative solutions.
- Propose new projects to build solutions.
- Validate forecasts and assumptions.
- Conduct solution assessment and validation.
- Ensure changes delivered meet business requirements.
- Manage the contract setup process when new bids/tenders have been won. Ensuring accurate system configuration, testing and client approval/sign off.
- Fix, remove or minimise the way in which the business uses the Edge platform to realise process optimisations.
- Learn from incidents and take action to prevent them happening again.
- Conduct effective risk management to mitigate/minimise risks.
- Contribute to a centre of excellence for innovation
- Proactively identify operational and business challenges and provide timely solutions.
- Assist in the effective management of suppliers.
- Support and facilitate auditing and reporting of issues raised and work carried out.
- Assist in increasing business retention, keeping costs contained and building better relationships with customers and key stakeholders.
- Ensure maximum value for stakeholders.
- Monitor competitor products and services and consumer behaviour to identify possible improvement initiatives.

**Personal qualities, experience, and skills**
- College or University education in IT, Software Development or similar.
- BCS Business Analysis Practitioner or similar.
- Change management practitioner or similar.
- IT literate, proficient in Microsoft Office Packages including Excel.
- Good written and verbal communication in English
- 3 or more years previous experience in a Business Analysis role for a similar size organisation (400 FTE+)
- Experience of configuring and implementing new processes ▪ SQL writing skills

**Desirable skills**
- BS Degree in Business Administration or Financial Management
- Prince2 or Agile project management practitio

  • ERP IT Business Systems Analyst

    6 days ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    Role: ERP IT Business Systems Analyst/ERP IT Applications AnalystJob Type: PermanentLocation: DarlingtonWe are seeking a skilled ERP IT Business Systems Analyst/ERP IT Applications Analyst to join our team at Tata Consultancy Services. As a key member of our team, you will play a crucial role in providing comprehensive application functionality,...

  • ERP IT Business Systems Analyst

    6 days ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    Role: ERP IT Business Systems Analyst/ERP IT Applications AnalystJob Type: PermanentLocation: DarlingtonWe are seeking a skilled ERP IT Business Systems Analyst/ERP IT Applications Analyst to join our team at Tata Consultancy Services. As a key member of our team, you will play a crucial role in providing comprehensive application functionality,...

  • ERP IT Business Systems Analyst

    4 hours ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    ERP IT Business Systems Analyst/ERP IT Applications AnalystRole: ERP IT Business Systems Analyst/ERP IT Applications AnalystJob Type: PermanentLocation: DarlingtonWe are seeking a skilled ERP IT Business Systems Analyst/ERP IT Applications Analyst to join our team. As a key member of our organization, you will play a crucial role in providing comprehensive...

  • ERP IT Business Systems Analyst

    2 hours ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    ERP IT Business Systems Analyst/ERP IT Applications AnalystRole: ERP IT Business Systems Analyst/ERP IT Applications AnalystJob Type: PermanentLocation: DarlingtonWe are seeking a skilled ERP IT Business Systems Analyst/ERP IT Applications Analyst to join our team. As a key member of our organization, you will play a crucial role in providing comprehensive...

  • ERP IT Business Systems Analyst

    2 days ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    ERP IT Business Systems Analyst/ERP IT Applications AnalystRole: ERP IT Business Systems Analyst/ERP IT Applications AnalystJob Type: PermanentLocation: DarlingtonWe are seeking a skilled ERP IT Business Systems Analyst/ERP IT Applications Analyst to join our team. As a key member of our organization, you will play a crucial role in providing comprehensive...

  • ERP IT Business Systems Analyst

    2 days ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    ERP IT Business Systems Analyst/ERP IT Applications AnalystRole: ERP IT Business Systems Analyst/ERP IT Applications AnalystJob Type: PermanentLocation: DarlingtonWe are seeking a skilled ERP IT Business Systems Analyst/ERP IT Applications Analyst to join our team. As a key member of our organization, you will play a crucial role in providing comprehensive...

  • Business Intelligence Analyst

    1 month ago

    Darlington, Darlington, United Kingdom Bannatyne Full time

    Position Overview: Business Intelligence Analyst Employment Type: Maternity Cover Compensation: £33-£35k based on experience Location: Darlington Bannatyne Group is seeking a skilled business intelligence analyst who will be instrumental in transforming data into actionable insights that guide our strategic initiatives. If you are passionate about...

  • ERP IT Business Systems Analyst

    4 hours ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    ERP IT Business Systems Analyst Job DescriptionRole: ERP IT Business Systems AnalystJob Type: PermanentLocation: DarlingtonWe are seeking an experienced ERP IT Business Systems Analyst to join our team in Darlington. As an ERP IT Business Systems Analyst, you will provide comprehensive application functionality, configuration, and support expertise for...

  • ERP IT Business Systems Analyst

    5 hours ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    ERP IT Business Systems Analyst Job DescriptionRole: ERP IT Business Systems AnalystJob Type: PermanentLocation: DarlingtonWe are seeking an experienced ERP IT Business Systems Analyst to join our team in Darlington. As an ERP IT Business Systems Analyst, you will provide comprehensive application functionality, configuration, and support expertise for...

  • ERP IT Business Systems Analyst

    7 hours ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    Job Title: ERP IT Business Systems AnalystRole Summary:We are seeking an experienced ERP IT Business Systems Analyst to join our team. As an ERP IT Business Systems Analyst, you will provide comprehensive application functionality, configuration, and support expertise for application software solutions.Key Responsibilities:Analyse and evaluate ERP...

  • ERP IT Business Systems Analyst

    9 hours ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    Job Title: ERP IT Business Systems AnalystRole Summary:We are seeking an experienced ERP IT Business Systems Analyst to join our team. As an ERP IT Business Systems Analyst, you will provide comprehensive application functionality, configuration, and support expertise for application software solutions.Key Responsibilities:Analyse and evaluate ERP...

  • ERP IT Business Systems Analyst

    1 week ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    Job DescriptionRole: ERP IT Business Systems Analyst/ERP IT Applications AnalystJob Type: PermanentLocation: DarlingtonWe are seeking a skilled ERP IT Business Systems Analyst/ERP IT Applications Analyst to join our team. As a key member of our organization, you will play a crucial role in analyzing and evaluating ERP application functionality, providing...

  • ERP IT Business Systems Analyst

    3 days ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    Job Title: ERP IT Business Systems AnalystRole: ERP IT Business Systems AnalystJob Type: PermanentLocation: DarlingtonWe are seeking an experienced ERP IT Business Systems Analyst to join our team. As an ERP IT Business Systems Analyst, you will provide comprehensive application functionality, configuration, and support expertise for application software...

  • ERP IT Business Systems Analyst

    3 days ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    Job Title: ERP IT Business Systems AnalystRole: ERP IT Business Systems AnalystJob Type: PermanentLocation: DarlingtonWe are seeking an experienced ERP IT Business Systems Analyst to join our team. As an ERP IT Business Systems Analyst, you will provide comprehensive application functionality, configuration, and support expertise for application software...

  • ERP IT Business Systems Analyst

    7 days ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    Role OverviewAs an ERP IT Business Systems Analyst, you will play a critical role in providing comprehensive application functionality, configuration, and support expertise for application software solutions. You will work closely with business analysts, architects, technical experts, and other global software vendors to design, configure, and implement...

  • ERP IT Business Systems Analyst

    7 days ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    Role OverviewAs an ERP IT Business Systems Analyst, you will play a critical role in providing comprehensive application functionality, configuration, and support expertise for application software solutions. You will work closely with business analysts, architects, technical experts, and other global software vendors to design, configure, and implement...

  • ERP IT Business Systems Analyst

    7 days ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    Job Title: ERP IT Business Systems AnalystWe are seeking an experienced ERP IT Business Systems Analyst to join our team at Tata Consultancy Services. As an ERP IT Business Systems Analyst, you will be responsible for providing comprehensive application functionality, configuration, and support expertise for application software solutions.Key...

  • ERP IT Business Systems Analyst

    7 days ago

    Darlington, Darlington, United Kingdom Tata Consultancy Services Full time

    Job Title: ERP IT Business Systems AnalystWe are seeking an experienced ERP IT Business Systems Analyst to join our team at Tata Consultancy Services. As an ERP IT Business Systems Analyst, you will be responsible for providing comprehensive application functionality, configuration, and support expertise for application software solutions.Key...

  • ERP IT Business System Analyst/ERP IT Applications Analyst

    3 weeks ago

    Darlington, United Kingdom Tata Consultancy Services Full time

    Role: ERP IT Business Systems Analyst/ ERP IT Applications Analyst Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.Job Type: PermanentLocation: DarlingtonReady to utilise your skills in ERP IT Applications Analysis and create and implement effective business solutions?Are you passionate...

  • ERP IT Business System Analyst/ERP IT Applications Analyst

    2 weeks ago

    Darlington, United Kingdom Tata Consultancy Services Full time

    Role: ERP IT Business Systems Analyst/ ERP IT Applications Analyst Job Type: PermanentLocation: DarlingtonThe following information aims to provide potential candidates with a better understanding of the requirements for this role.Ready to utilise your skills in ERP IT Applications Analysis and create and implement effective business solutions?Are you...