Uk Equity Area Coach

6 months ago

Woking, United Kingdom Yum! Brands Full time

**Who is Taco Bell?**

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favourite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. That’s rightTaco Bell has 8,200+ restaurants in over 32 countries around the world, with offices in the U.S., Canada, UK, India, Australia, and Singapore. And we don’t plan to stop there.

We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done beforewe will continue to be inclusive, bold, challenge the status quo and push industry boundaries.

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

And all of that comes with fun, year-round events like holiday and cultural festivities, development opportunities you can take advantage of from anywhere you are, and random recharge days - just to name a few. We truly believe that where you work matters and taking care of our employees matters as much to us as taking care of our fans.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below.

**About the Job**:
The Equity Area Coach oversees the people, processes and operations of Taco Bell-owned restaurants in their area. This includes training, coaching and supporting managers through planning, goal setting, and utilising success routines. Focuses on in-store problem solving/process improvement; sets standards; recognises and motivates Restaurant Managers, Assistant Managers and Restaurant Teams. Establishes and reviews unit-specific performance targets in guest service, margin improvement and employee satisfaction, maintaining company standards in food safety, product and facility specifications, allocating limited capital budgets to meet highest priority facility needs, introducing and reinforcing new company products and initiatives, and selecting, training, developing and motivating managerial employees.

**The Day-to-Day**:
**Restaurant openings**:

- Ensure successful and on time new restaurant openings
- Recruit and train the new restaurant management and team members

**Build People Capability**
- Leverage culture and people capability to fuel brand performance
- Recruit and equip the best operators in the world to deliver great customer experiences
- Build a healthy and robust bench of developed and capable Managers
- Lead by example - be a culture champion
- Leads performance management process for all employees, including performance feedback, appraisals, training and development planning and due process in resolving workplace disputes

**Deliver a Consistent Customer Experience**
- Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
- Tracks, analyses and identifies root causes of customer complaints and leads management team to implement systematic solutions
- Periodically engages in restaurant audits in conjunction with RGMs to calibrate on performance standards and to provide an objective basis for performance feedback
- Ensures that food safety standards are met in each unit supervised through direct observation as well as follow-up on food safety audit results
- Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

**Grow the Brand, Sales and Profits**
- Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
- Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
- Analyses sales, labour, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
- Partners with each Manager in the market to build sales over last year’s sales achievement.
- Works with Restaurant General Managers to develop and deliver unit-specific Annual Operating Plan

**Is this you?**
- Degree is preferred, but not critical to the role
- Passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
- Exhibits great leadership behaviours around, providing coaching, developing the team, driving culture, problem solving, strong communication, ti

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