Operations Assistant

3 weeks ago


Aylesbury, United Kingdom Letterbox4you Limited Full time

We are currently seeking an Operations Assistant to join our dynamic team in Aylesbury. As an integral part of our ecommerce and B2B business, you will be working closely with the Operations Manager, contributing to various aspects of our operations. This role encompasses office administration, stock management, customer service, and e-commerce operations.

Mon-Fri 9.30am
- 5pm, 35 hours

Key Responsibilities:

- Working closely with the Operations Manager and taking care of all daily duties in their absence.
- Performing delegated tasks from the Operations Manager to a high standard, ensuring immediate support is available to all key business functions.
- Ensuring efficient startup of warehouse and order processing and safe close down at the start and end of each day.
- Assisting the customer service team to deliver exceptional customer service by addressing enquiries, resolving issues, and maintaining positive client relationships, stepping in to cover absences when required.
- Assisting with inventory management, monitoring stock levels and co-ordinating with suppliers in a timely manner.
- Supporting online ecommerce operations, managing product listings, and assisting with order processing.
- Liaising between customer service and warehouse staff to ensure efficient order fulfilment.
- Co-ordinating annual servicing and maintenance of building.
- Aiding the implementation of operational processes.
- Taking inventory and ordering of office and warehouse supplies.
- Updating sales analysis spreadsheets and compiling reports as directed by Operations Manager.
- Providing administrative support for purchasing, import procedures and stock delivery processes.

Key Expectations:
We expect you to embody our Core Values on a daily basis:

- OK is Not OK: Striving for excellence and never settling for mediocrity.
- Passion in All We Do: Demonstrating enthusiasm and dedication in every task.
- Be an Expert: Continuously learning, growing, and becoming an authority in your field.
- Changes Lead To Greatness: Embracing change as an opportunity for improvement and innovation.
- Success Built On Contribution: Understanding that individual success is intertwined with team collaboration.
- Fun And Positivity Start With You: Promoting a positive work environment and fostering a sense of enjoyment.

Desired Skills and Experience:

- Excellent communication in both written and spoken English.
- Great organisational, multi-tasking and interpersonal skills.
- Confident and assured telephone manner.
- Pro-active self starter.
- Attention to detail.
- Problem solving abilities

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Canteen
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Quarterly bonus
- Yearly bonus

Work Location: In person


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