Quality Specialist

6 months ago

Edinburgh, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

As a Quality Specialist in Receivables Operations, you will assist with quality control activities to ensure adherence and consistency of Standard Operating Procedures within Receivables Operations. You will be responsible for performing quality control reviews of processed work including, but not limited to new hire batch processing, high risk extractor processing, End-to-End Processes which include Platform and Procedural Changes, etc. You will also perform side-by-side observations with employees and provide recommendations for enhancing performance to employee and supervisor, share best practices for performance improvement, and will assist in training and cross training of staff in departmental functions. This role requires that you accurately update our Quality tool with instructional feedback, collection, and maintenance of all data associated with quality reviews.

**Job responsibilities**:

- Collaborate with supervisors and managers to improve individual and team performance
- Participate in projects and process improvements that support continuous improvement
- Analyze performance metrics to identify issues and provide recommendations to management
- Assist with planning and preparation of departmental quality and procedural reviews
- Understand and identify error trending and effectively communicate results

**Required qualifications, skills and capabilities**:

- Thorough knowledge of Receivables' products and services is required
- Strong communication skills, both written and verbal, with the ability to provide feedback
- Flexibility and adaptability to changes in the environment
- Detail oriented with high levels of accuracy and problem solving
- Ability to prioritize assignments and meet deadlines Demonstrated ability with Microsoft Office products such as Word and Excel

**Preferred qualifications, capabilities, and skills**:

- quality specialist/audit or related experience excel expertise

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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