Apprentice Customer Service

7 months ago

Cleveland, United Kingdom Sunbelt Rentals Careers Full time

**About The Role**:
Are you a friendly and outgoing person who is looking for a career with a company that really values your contribution and can offer you award-winning training opportunities?

As an Apprentice Hire Controller, you will be learning to do one of the most important jobs in our business, looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.

Your days will be spent communicating with customers, learning to use your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

We will provide you with everything you need and ensure you are equipped for success. This will include training, support and guidance whilst working alongside our experienced team members, and inclusion on our Customer Service Development programme, which is designed to ensure that you’re confident and empowered to deliver a world class rental experience to your customers. Additionally, we will enrol you on a 15-month Hire Controller apprenticeship programme to further develop your industry knowledge. There could not be a more exciting time to join us and following successful completion of your training you will be offered a permanent role, with one of the best rental equipment providers in the industry.

We’ll continue to support your personal growth and development in line with your Sunbelt Rentals career aspirations, as the size and scope of Sunbelt Rentals affords a wealth of opportunity for future progression.

Daily you’ll work within one of our Operational Centres where you will:

- Continuously gain an extensive knowledge of our products and services
- Succeed in understanding how to manage all aspects of an order, from enquiry to post-hire feedback and take ownership of the customer journey
- Build excellent working relationships with customers, learning to understand their business needs and requirements
- Develop the ability to recommend products and services that meet customer needs, ensuring a comprehensive and effective customer experience every time
- Develop exceptional communication skills including effective negotiating and influencing
- Learn to use your own judgment and initiative to make decisions in line with our company policies and pricing structures
- Gain an understanding of managing hire contract administration, ensuring that this is completed in a timely and accurate manner
- Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued
- Expand your team working skills with your colleagues and the wider Sunbelt Rentals team
- Experience a varied workday in a fast-paced operational environment, learning to manage multiple tasks and deadlines
- Embrace learning new IT systems and enjoy making the most of technology in your job role

**Apprenticeship Training**

You will be completing a level 2 Hire Controller Apprenticeship Standard. This will be delivered using a combination of.
- Workplace experience to gain practical skills
- Guidance and training from an experienced workplace mentor
- Industry recognised training leading to an apprenticeship qualification. This is delivered remotely but may include some face-to-face sessions at a training centre

**About the Application Process**
- You may be asked to complete some additional screening questions which will need to be completed before progressing to the next stage of the process

**About You**:
What you will need to bring to the role:

- Enthusiasm
- Motivation to learn new skills
- Responsible behaviour
- Ability to work in a team
- Excellent written and verbal communication skills
- Ability to follow instructions
- Initiative
- An eagerness to understand our product range and the wider Sunbelt Rentals business
- The ability to engage and build relationships with both internal and external customers
- A flexible and adaptable approach
- GCSE or equivalent Grade 3 or above in Maths and English

**About Us**:
As part of FTSE 100 Ashtead Group plc, Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe. Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.

Our people are at the very heart of our values and they’re our greatest asset. Join us and we’ll give you everything you need to succeed - award winning training, professional development and support and opportunities to progress your Sunbelt Rentals career.

The package includes a competitive salary and flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance and a great Company pension scheme.

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