Client Services Representative I

7 months ago


Cleveland, United Kingdom CSA Group Full time

Statut d'emploi:
Permanent
- Type d'heures:
À temps plein

Nous avons besoin de vous pour former une équipe de calibre mondial

Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires. Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.

Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.

Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.
- Résumé du travail:
**Responsibilities**:
- Collects, records and forwards appropriate customer sales inquiry information.- Where appropriate, provides quotes for potential/existing clients using pricing information provided.- Provides status of projects to incoming inquiries from customers with the assistance of an on line tool and the Project Group Manager while maintaining customer satisfaction.- Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting Certification.- Verifies and processes customer change requests, and customer document updates and corrections, such as (corrections in name, address, additions and deletions of factories and classes, full cancellations of Master Contract) and finalizes Changes of Records.- Processes and prepares a variety of reports (such as error and Z table reports).- Responds to customer billing and credit inquires, may issue credits or debits as necessary with management approval.- On a daily basis, manage phone queue calls and meet customer needs

Qualifications:
- Post-Secondary Education or equivalent experience- 6 months to 1 year of related Customer Service experience.- Strong computer skills, MS Office (Excel, Outlook), SAP- Strong phone contact handling skills- Excellent oral and written communications- Detailed and results oriented- Some knowledge of engineering and technical terminology- Problem solving skills and conflict resolution skills
- Le Groupe CSA est un employeur qui souscrit au principe de l’égalité des chances; il s’engage à promouvoir la diversité, l’équité et l’inclusion. Nous interdisons toute forme de discrimination et de harcèlement fondée sur les motifs prévus par les lois applicables. Nous sommes une organisation où les possibilités sont fondées sur les compétences et les capacités, et où les différences sont respectées et valorisées. Veuillez communiquer avec nous à l’adresse _
- _
- si vous avez besoin d’une mesure d’adaptation dans le cadre du processus d’entretien._



  • Cleveland, United Kingdom CSA Group Full time

    Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards,...


  • Cleveland, United Kingdom CSA Group Full time

    Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards,...

  • Personal Assistant

    7 months ago


    Redcar and Cleveland, United Kingdom People Plus Independent Living Services Full time

    **Personal Assistant Loftus**: **About me**: **I am 50 years old, female. I have PSTD and my health continues to be poor with pockets of anxiety and extreme low moods. I need support with regular administration of medication. I can mobilize independently but due to my pain and physical health conditions, I have great difficulty using the stairs. I am slow...

  • Sales Admin

    6 months ago


    Cleveland, United Kingdom TopGolf Full time

    Job Responsibilities - Assist the event sales team in managing client inquiries and bookings. - Coordinate event logistics, including scheduling and room setup. - Communicate with clients to gather event requirements and preferences. - Provide excellent guestservice by addressing client queries and concerns. - Maintain accurate records of client interactions...


  • Cleveland, United Kingdom Gallifordtry Full time

    Note for Recruitment Agencies: _ - We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release. _ - We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable - please direct all queries to the relevant Resourcing Partner. _ **ELECTRICAL & INSTRUMENT ESTIMATOR -...


  • Cleveland, United Kingdom Wood PLC Full time

    Wood Process & Energy is recruiting an Instrumentation Supervisor to support and help deliver a project portfolio based in Teesside for a contract role. This role will be responsible for coordinating the Construction and Completion activities and collating all supporting documentation to allow the project to move through its various stages in a safe logical...

  • Foh Support

    6 months ago


    Cleveland, United Kingdom TopGolf Full time

    Job Responsibilities - Greet and assist guests in a friendly and welcoming manner. - Manage reservations, seating, and waitlist to optimize table turnover. - Coordinate with kitchen and service staff to ensure timely and accurate food and beverage delivery. Critical Skills & Experience Requirements - Excellent interpersonal and customer service skills. -...

  • Food Runner Shift Lead

    7 months ago


    Cleveland, United Kingdom TopGolf Full time

    Job Responsibilities - Ensure prompt delivery of food orders to the correct tables. - Communicate effectively with the kitchen and waitstaff. - Monitor and replenish condiments and supplies as needed. - Adhere to food safety and hygiene standards. - Provide excellent customer service and address guest needs. - Assist in clearing and cleaning tables when...

  • Food Runners

    7 months ago


    Cleveland, United Kingdom TopGolf Full time

    Job Responsibilities - Ensure prompt delivery of food orders to the correct tables. - Communicate effectively with the kitchen and waitstaff. - Monitor and replenish condiments and supplies as needed. - Adhere to food safety and hygiene standards. - Provide excellent customer service and address guest needs. - Assist in clearing and cleaning tables when...

  • Barbacks

    7 months ago


    Cleveland, United Kingdom TopGolf Full time

    Job Responsibilities - Ensure that the bar area is well-stocked with liquor, mixers, garnishes, and other supplies. - Clean and maintain bar equipment, glassware, and utensils. - Collect empty glasses and bottles and return them to the appropriate areas for cleaning. - Restock ice and other supplies during busy periods. - Assist in maintaining a clean and...

  • DT, Food

    1 week ago


    Cleveland, United Kingdom Education World Full time

    Are you a dedicated educator passionate about inspiring the next generation? Are you excited about the opportunity to inspire young minds in a dynamic North East Secondary school? We are thrilled to represent one of our esteemed partner schools in Cleveland in their quest for a committed DT Teacher to join their school community. THE ROLE: Teach DT, food...

  • DT, Food

    1 week ago


    Cleveland, United Kingdom CV-Library Full time

    Are you a dedicated educator passionate about inspiring the next generation? Are you excited about the opportunity to inspire young minds in a dynamic North East Secondary school? We are thrilled to represent one of our esteemed partner schools in Cleveland in their quest for a committed DT Teacher to join their school community. THE ROLE: Teach DT, food...

  • Team Leads

    7 months ago


    Cleveland, United Kingdom TopGolf Full time

    Job Responsibilities - Provide leadership and guidance to team members to achieve performance targets. - Monitor and evaluate team performance, providing regular feedback and coaching. - Collaborate with other departments to ensure seamless workflow and quality service delivery. - Identify and resolve operational issues and guest concerns promptly. - Promote...


  • Cleveland, United Kingdom Cleveland Police Full time

    **Transferee Police Constable/Detective Constable** **Location: Force wide** **Salary: In line with national pay scales** We are looking for the highest quality officers to join our ranks and opportunities are now open for transferees seeking to join Cleveland Police. **Applications are open to lateral moves for the below ranks who are substantive and...

  • Planner

    7 months ago


    Cleveland, United Kingdom Gallifordtry Full time

    Note for Recruitment Agencies: _ - We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release. _ - We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable - please direct all queries to the relevant Resourcing Partner. _ **Planner -...


  • Cleveland, United Kingdom Travelex Full time

    Travel Services Partner - Tesco Bank Eston Cleveland - Part Time **Job Type**: Permanent/ Part Time Hours per week: 16 **Salary**: £11.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...


  • Cleveland, United Kingdom Travelex Full time

    Tesco Travel Money Advisor - Tesco Bank Eston - Part Time **Job Type**: Permanent/Part Time Hours per week: 16 **Salary**: £11.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...


  • Cleveland, United Kingdom Royal Mail Group Full time

    **Job ref: 312984** Starting salary of £23,290 (£11.75 per hour) increasing to £25,679 (£12.95 per hour), on completion of 6 month probation period. Plus, an additional supplement of £824 per annum pro rota, nightshift allowance and excellent benefits (based on a 38 hour full time week). You could earn a total package of circa £30,000 per annum,...


  • Cleveland, United Kingdom Outwood Grange Academies Trust Full time

    I **nclusion Administrator Outwood Academy Normanby** **14.5 hours per week, Thursday & Friday** **Term time only plus 2 PD days** **Grade 3, SCP 5-6 Salary: £7,904 - £8,036 **About Outwood Normanby: We are a diverse and vibrant 11-16 academy, based in the friendly, north-east town of Middlesbrough. We are a welcoming and supportive academy, with a...

  • Senior Scheduler

    7 months ago


    Cleveland, United Kingdom RSM US LLP Full time

    We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...