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Waiting List and Bookings Officer
4 months ago
We are looking for two highly motivated Waiting List/Bookings Officers to work within the Radiology Department at the Royal Victoria Infirmary & Freeman Hospital. Working under the supervision of the Radiology Office Manager and Radiology Team Leaders, the Waiting List/Bookings Clerks will be responsible for undertaking a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
The post holders will act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action. The post holders will also be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.
2 x 20 hour/week posts, 1 at the Royal Victoria Infirmary/1 at the Freeman Hospital
Monday to Friday 4.00pm to 8.00pm
- Interview date: 20 July 2023
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.
Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
- represented groups.
- The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.
- To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the
Radiology Directorate.
- To act as a first point of contact for the unit and co-ordinate all patient
appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
- To be responsible for the achievement of all NHS Waiting Time targets including but not excusive to Cancer Waits, Diagnostic and Therapeutic Waits.
- To work on a rotational basis covering reception duties.
- The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.00 Monday to Saturday.
- To participate in all aspects of the administration service within Radiology.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
