Reservations Supervisor Maternity Cover at

4 weeks ago

Bagshot, United Kingdom Exclusive Collection Full time

Job Introduction
**In a Nutshell**

We're actively seeking a **Reservations Supervisor (maternity cover)** at Pennyhill Park who will work with the Reservations Team to drive and close every Sales opportunity in the Leisure market for Pennyhill Park, an Exclusive Hotel & Spa. Assisting the Reservations Manager with yielding the business and/or effective training of the reservation co-ordinator will be a key task.

Main Responsibilities
**Lots to do but lots of fun**

**As a Reservations Supervisor you will...**
- Take reservations and chase bookings to ensure maximum occupancy and room rates are achieved.
- Respond positively to sales enquiries and work closely with the Reservations Manager to develop and convert future sales leads
- Ensure that all amendments, late bookings and special requirements are communicated effectively.
- Ownership for all individual and group reservations from the initial enquiry to arrival at the hotel, ensuring effective communication across all departments.
- Ensure all calls are handled in an efficient and friendly manner in line with company standards.
- To be completely knowledgeable about all the hotel facilities and services, and effectively communicate this to guests.
- To develop awareness and knowledge of our competitors, market conditions and any other factors which may affect the business of the hotel.
- Assist the Reservations Manager with training and coaching for Reservations team, Hotel Reception and Spa Reception for all tasks involving reservations and voucher sales

**Are you right for us?**
- Previous luxury hotel experience from within the sales or reservations fields
- Strong focus on rate management, revenue generation and business conversion
- Proven team leadership skills
- Outstanding guest care focus with an open and service orientated approach
- Strong understanding of the luxury hotel market and preferably of our key competitors
- Excellent communication abilities and be comfortable presenting at all levels within the business
- Strong financial and business acumen

About The Company
**Are we right for you?**

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Your day will consist of 8.5 hours, (half an hour for lunch), straight shifts equate to 40 hours a week.

Package Description
**And now for the good stuff**

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

- Competitive salary, benefits and we pay above the Real Living Wage.
- 30 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme

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