Team Leader

4 months ago

Manchester, United Kingdom Bird & Blend Tea Co. Full time

**Team Leader (16-20 hours)**

**Who are Bird & Blend Tea co?**

Bird & Blend was set up and is run by Krisi and Mike, who met whilst studying Politics (of all things) at university. Starting off packing tea in their bedroom and attending markets, building Bird & Blend from scratch while staying true to our ethos and values has been Krisi and Mike’s passion. Now with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.

We are now looking to recruit a part time Team Leader for our Manchester store. The ideal Team Leader will have some supervisory experience and be super passionate about great customer experiences.

**What does a Team Leader do?**

The role of Team Leader in our stores is to support the effective day to day running of the store. Working alongside the Store & Trainee Store Manager, Team Leaders are responsible for leading and Inspiring the team to deliver an exceptional customer experience for everyone who walks through our doors.

Our Team leaders step up in the absence of a manager to both delegate & support their team as well as maintaining a safe, clean & commercial environment.

What would my responsibilities be?
- Ensuring that the customer experience is being delivered. Leading by example and encouraging the team to follow suit.
- Responsible for ensuring the smooth running of the store, Including opening & closing the store, communicating targets to the team, and ensuring that both store & health and safety standards are met.
- Communicating clearly with the Store & Trainee Store manager to ensure the store is running effectively & daily, weekly and monthly tasks are completed.
- Delegation of jobs to team members, following them up & communicating with the store & trainee manager on the completion of work load.
- Ensuring the store is full, clean & tidy at all times.
- Ensuring accurate stock management, including wastage and incoming stock.
- To make sure the store samples are relevant, tasty and displayed in a clean and organized manner
- To ensure the kitchen is maintained, all ingredients and non consumables are available.
- To support the team with enquires/ issues in the absence of a manager
- To implement any business changes as communicated in the absence of a manager.
- Completing ad hoc tasks as delegated by your manager.

**Does this sound like you?**
- Has a love of people and delivering exceptional customer service.
- Is looking for career progression within a growing business.
- Is organised, creative and leads by example.
- Has experience in leading a small team.
- Wants to have fun at work and be part of an inspiring, hard working and dedicated team.
- Has a passion for the environment and can support B&B in reaching impact goals set out in the sustainability and impact strategy. (We are on the B-Corp Journey)
- Wants to work for an Ethical brand, alongside like minded people who love to feel empowered daily.

**Are there any perks?**

Of course there are, for all your hard work you will get:

- To be a member of a small independent who truly cares about its team and will support its team members in any areas in which they wish to grow.
- To be a member of a fun, friendly & supportive team who like to have fun at work.
- Free tea drinks when working
- Monthly tea allowance and a generous staff discount
- Retail Trust Membership -Supporting your wellbeing
- Membership of company pension scheme (if applicable)
- Holiday accrual that grows with loyalty
- Bike to work Scheme
- Working Festival Spaces
- Enrolled into Flight School with a full development plan & pathway to your own store

**Now what?**

All that's left to do is grab yourself a brew and hit apply

To get some support and top tips for creating your cover letter, click here: Cover letter top tips

Applications without a covering letter are not considered.

PS, We are also a living wage employer - Wahey

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