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Team Leader
2 months ago
At The Portfolio Group, we are seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will play a critical role in supporting our team of Advisors in achieving their daily objectives.
Key Responsibilities:- Assist the team in maintaining required productivity levels and ensuring they achieve service levels and daily goals.
- Provide in the moment feedback and coaching to the Advisors, as well as review quality assessments and training.
- Work with a variety of individuals and presenting issues, including those who are distressed.
- Track record of meeting and exceeding KPI's and targets.
- Excellent communication and written skills.
- Ability to provide great customer service.
- Self-sufficient, innovative, and driven with the ability to instil the same behaviours into the team.
We are a trusted health and wellbeing network that has been making a positive difference in over 15 million lives. We are a Sunday Times 'Best Places to Work' organisation and a leading EAP and OH provider. We offer a great opportunity to join our team and make a real difference in people's lives.
