Quality Resident

2 weeks ago


Coventry, United Kingdom Lear Corporation Full time

**Quality Resident Engineer - **Ford Dagenham, Essex, RM9 6SA.

**Company Overview**

**Role overview**:
The Quality Resident will be seating at Ford Motor Company premises in Dagenham Essex and will ensure the interface and the good relationship with customer, report the customer voice and support the analysis and solving of external issues and implementation of containment activities.

**Main Responsibilities**:

- Initiate the preliminary analysis of any quality issue detected at customer
- Review customer assemblv processes to detect potential quality issues
- Communicate issues clearly to plant team with key data
- Ensure the follow up of the status and due dates of 3D & 8D reports
- Report "the voice of the customer ' back to Lear plants
- Validate the effectiveness of actions in vehicles in customer assembly line
- Report in timely manner the repairs made in customer site
- Send a complaint report once a quality problem is detected by Lear or by the customer
- Coordinate the implementation and report the results of any 'containment plan"
- Create and track with plant team the list of open issues pending resolution
- Assist the customer on quality issues regardless of the source of the problem
- Create an environment of trust with the customer to avoid an official complaint when a quality problem is detected
- Negotiate with the customer the reduction of the number of rejected parts or the cancellation of the complaint;
- Attend meetings with customer to present the investigation reports and plant findings.
- Improve the design during prototype and sample stages by making effective contributions at both Customer and Lear facilities.
- Audit regularly how the Customer handles our products.
- Suggest improvements to both Customer and Lear.

**Key skills and Qualifications**:

- Excellent communication skills at different levels.
- Ability to show empathy and build personal
- Eager to accept responsibilities.
- Proactive.
- Mental strength
- Selfotivator
- Arguing skills, used to act as company’s
- Able to build a long-term win-win patterns with Client.



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