Job Coach

2 weeks ago

Coventry, United Kingdom Coventry City Council Full time

About the team we are recruiting to
The Employment & Skills Service is part of Coventry City Council. We work with a range of delivery partners to provide a wide portfolio of top quality support to Coventry residents of all ages who are looking for work. We work with partners across the city and our Employer Hub actively works with local employers to generate opportunities for local people.

Our friendly and welcoming Job Shop is situated in Coventry City Centre. We are here to support all Coventry residents to search for employment, training, apprenticeships and work placements. People can explore a wide range of local vacancies that are updated daily and access training opportunities.

We also provide ground-breaking specialist support for local residents who face multiple and sometimes complex barriers that make it hard for them to find a job. The Job Shop and our exciting range of specialist employment support programmes are among the very best support available in the UK

What is the job role?

This is an exciting opportunity to join the Employment and Skills Service and be part of one of our European Social Fund (ESF) projects. This is a provision to ensure Coventry residents receive high quality, personalised support, which will enable them to move closer to and into good quality sustainable employment.

All programmes are designed to enable Job Coaches to give 1:1 support to all residents aged 16 and over. As a Job Coach you will provide a wide range of support which includes but not limited to, updating and matching CV’s with live vacancies on offer through our Employer Engagement team, job search advice, mock interviews and referrals to training opportunities. Customers are our priority and the team ensure each customer receives the personalised support they need in their journey to a more independent and prosperous life.

Job Coaches within the Job Shop, provide advice and support to Coventry residents from economically disadvantaged groups in order to overcome barriers to work and become economically active. Referrals are made to appropriate services to support clients on their journey to a positive destination.

You will have a passion to help others by effective job coaching and supporting people into work.

The role involves
- Supporting customers to determine their employment aspirations and then working with individuals on a 1:1 basis to achieve this.
- Maintaining accurate records to meet ESF requirements, preparing claim documents, checking evidence and supporting management to ensure that ESF targets are monitored and achieved.
- Working virtually, from the Job Shop or other various sites across the city, you will be responsible for carrying out 1:1 support with each individual to identify opportunities into employment or a positive destination.
- Responsibility for a Caseload of clients, utilising your excellent time management skills
- You will carry out focused assessments and create a clear action plan which will enable the individual to move closer to and into education/training or good quality and sustainable employment.
- Completing Registrations and customer Action Plans following guidelines and set procedures as per Job Shop and ESF compliance requirements
- Your role will involve accessing suitable resources, partners and support agencies, as individuals can face barriers in reaching their career aspirations or employment.

You will be employed by Coventry City Council as a Job Coach and will be working on the Collaborate to Train ESF Programme which is part-funded by the European Social Fund.

Fixed-term contract until 31/12/2023

Who are we looking for?
You will need to be excellent at developing positive working relationships, an effective communicator, able to work with a wide range of people from different backgrounds,, disability and mental health and crucially have the skills and ability to listen, understand and identify how you can support each customer in a positive manner.

The following are a **must**:

- Be able to demonstrate previous experience or a willingness to work with all customers.
- Have experience of or the ability to work within a customer facing role.
- Show an understanding of how to support customers who are facing barriers to learning, education and employment.
- Be able to manage a caseload of customers within a fast paced environment.
- Be flexible and adaptable to meet the needs of the service.
- Be willing to learn and understand how the service works and follow lead from the manager.
- Be passionate about supporting individuals into work, be adaptable and hold excellent people skills.
- Be organised and disciplined when working autonomously or when teamwork is required.
- Be able to work towards deadlines and targets.

If you are dynamic, creative, able to use your initiative, and believe that you have the drive and skills to be able to make a real difference to the residents of Coventry, then we want to hear from you.

About Coventry
**Cov

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