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Senior IT Trainer
5 months ago
Location
London
- Contract
Fixed Term
- Hours
Full-time
- Salary
£42,000 per annum
- Closes
14/07/23
As part of a major multi-year digital and organisational transformation programme for one of the UK's leading Social Care organisations (~2,000 FTEs), we are looking for Senior IT Trainer to be part of the central programme team.
This Digital Transformation Programme (DTP) will transform the way the organisation works over the coming 2 years or so, from operational front-line teams to supporting central functions.
This will involve re-designing current processes and ways of working before selecting, piloting, and implementing new software and systems. At the core of the new IT landscape will be a new digital care and support system, which will replace current paper and manual processes with digital solutions accessible on smartphones, tablets, and laptops/PCs.
This will be supported by a new eRostering system, before the programme focuses on central systems and new ways of working (including HR, payroll, recruitment, and finance). This is a fantastic opportunity to reshape the way in which one of the UK's leading Social Care providers operates, whilst being part of an experienced, dynamic, and friendly programme management team.
We are looking for an innovative Senior IT Trainer to identify, assess and prioritise the learning needs of our nationwide diverse workforce and to develop a Training Programme to upskill the workforce through face-to-face training, e-Learning and a train the trainer model with the support of digital champions. You will be working collaboratively with the Chief Officer for Digital and Information, the Digital Transformation Programme Manager, the Programme Lead for Operations, and the L&D Lead and their team.
You will need to have excellent analytical skills for evaluating employee competences to gauge where skills and confidence are lacking. You must be highly knowledgeable in the IT training field, experienced with various training approaches, and be an excellent communicator.
This role will be on a Fixed Term Contract, 37.5 hours a week, for 12 months with the potential to extend into a more permanent role. Salary £42,000 p.a. dependent on experience plus benefits and 25 days annual leave (plus bank holidays).
The role will be home based when not delivering face to face training and/or visiting services/offices. Site based training to be delivered for staff based in London, Kent and the South East. Some travel to other areas of England (Milton Keynes, Bedfordshire, Buckinghamshire, Nottingham, Sheffield and Wakefield) may be required.
After the initial training programme design and planning we expect site-based training delivery will be on average 3 days per week.
**Responsibilities**:
- Lead on all digital and ICT training-related activities.
- Evaluate employee competences to gauge skills and confidence gaps and
training need.
- Review the success of the pilot digital skills classroom training project.
- Review the digital skills eLearning content.
- Work with the DTP team and the L&D Lead to develop, plan and implement a
blended (face to face and eLearning) 9-12 month digital skills training
programme across a national workforce.
- Recruit and supervise additional training personnel as required to deliver the
training programme.
- Plan and prepare learning materials for the training programme, covering
general digital skills and the use of existing digital solutions and devices.
- Identify and implement methods to measure improved performance and
knowledge of staff.
- Deliver engaging virtual and site-based training building people’s confidence in
digital skills and the use of technology.
- Develop eLearning material and accessible guides and self-help material
including a new starters pack.
- Work with the L&D Lead to evolve the onboarding training for new staff.
- Review training and onboarding for operational managers and evolve.
- Conduct surveys to gauge the effectiveness of training programmes adapting
the approach and techniques as appropriate.
- Track training attendance to ensure everyone has had training who needs to be
trained.
- Evaluate training and continue to develop it based on colleagues’ feedback.
- Lead and support a network of digital champions to support colleagues and to
act as change champions.
- Work with the DTP team on developing a strategy for, and planning for, the
implementation of and training in new digital solutions.
- Support the DTP team on change management activities and communications.
Requirements for the role:
Knowledge and Experience:
- At least 5 years’ experience of designing and delivering ICT/digital L&D
programmes (ideally across diverse field-based workforces with diverse skills)
- Experience of core Microsoft IT and communications tools / apps: MS Office
(Word, Outlook), Teams and SharePoint
- Excellent analytical skills
- Experience of L&D strategy design and implementation
- Knowledge of potenti
